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Product Support Specialist

2 months ago

Saskatoon, Saskatchewan, Canada Brandt Full time
Product Support Representative

Brandt is seeking a skilled Product Support Representative to join our team in Regina, SK. This role is responsible for providing exceptional customer service, ensuring timely and accurate parts order fulfillment, and supporting our network of branch locations.

Key Responsibilities:

  • Initiate outbound sales calls to customers to promote parts sales and services
  • Respond to parts pricing inquiries from customers through various channels
  • Accurately fulfill parts order requests from clients, ensuring timely and accurate delivery
  • Provide availability of inventory and shipping times to customers
  • Collaborate with multiple vendors to provide customers with various options for parts requests

Requirements:

  • Experienced multitasker able to navigate multiple systems simultaneously
  • Demonstrated ability to deliver exceptional customer satisfaction
  • Detail-oriented with a focus on accuracy to ensure customer parts requests are handled efficiently
  • Active listener able to understand customers through two-way engagement
  • Ability to work as part of a team in a fast-paced environment
  • Strong written and verbal communication skills

Preferred Qualifications:

  • Previous experience in the agricultural industry or outbound sales