Claims Representative

3 weeks ago

Edmonton, Alberta, Canada Definity Full time
Job Title: Representative, Claims

At Definity, we're seeking a skilled Representative, Claims to join our team. As a key member of our claims department, you'll play a vital role in providing exceptional customer service and ensuring timely resolution of automobile claims.

Key Responsibilities:
  • Investigate and settle first-party automobile claims in a fair and accurate manner.
  • Provide prompt, courteous, and professional service to customers, both internal and external.
  • Manage auto telephone claims until they are resolved, ensuring a seamless customer experience.
  • Explain the claim process to customers in a clear and concise manner, addressing any questions or concerns they may have.
  • Verify whether claims are covered under a customer's policy, ensuring accurate and timely resolution.
  • Work with customers and preferred vendors to determine the best course of action for resolving claims.
  • Maintain detailed file records, accurately documenting all pertinent information.
  • Process claims payments within your authority level, ensuring timely and accurate payment.
  • Initiate salvage and subrogation procedures on assigned claims, as necessary.
Requirements:
  • Minimum high school diploma required.
  • Experience handling automobile claims, with a good understanding of terminology and auto policies.
  • Previous customer service and call centre experience is a definite asset.
  • Excellent keyboarding skills and ability to navigate through numerous screens and systems quickly and easily.
  • Professional, friendly, and courteous demeanor when interacting with customers.
  • Able to thrive under pressure and remain calm, even in challenging situations.
  • Excellent written and verbal communication skills.
  • Bilingualism is considered an asset.
What We Offer:
  • Hybrid work schedule for most roles.
  • Company share ownership program.
  • Pension and savings programs, with company-matched RRSP contributions.
  • Paid volunteer days and company matching on charitable donations.
  • Educational resources, tuition assistance, and paid time off to study for exams.
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents.
  • Wellness and recognition programs.
  • Discounts on products and services.

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market. In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting.

This role requires successful clearance of background checks (including criminal checks and leadership references).

  • Claims Representative I, Bodily Injury

    3 weeks ago

    Edmonton, Alberta, Canada Co-operators Full time

    Claims Representative I, Bodily InjuryAt Co-operators, we're committed to creating peace of mind for our clients and communities. Our Claims team is dedicated to delivering exceptional service and resolving claims efficiently.Key Responsibilities:Investigate and interpret coverage to determine adequate reserves and negotiate settlements.Contribute to a...

  • Claims Representative II, Bodily Injury Specialist

    3 weeks ago

    Edmonton, Alberta, Canada Co-operators Full time

    About the RoleWe are seeking a highly skilled Claims Representative II, Bodily Injury to join our team at Co-operators. As a key member of our Claims team, you will be responsible for investigating, negotiating, and resolving complex bodily injury claims.Key ResponsibilitiesInvestigate and interpret coverage to resolve complex bodily injury claims...

  • Claims Representative II

    3 weeks ago

    Edmonton, Alberta, Canada Intact Financial Corporation Full time

    At Intact Financial Corporation, we're looking for a skilled Field Claims Representative II to join our team. As a Field Claims Representative II, you will be responsible for servicing the Edmonton area and evaluating and analyzing information gathered, insurance wording, and damages to determine what is covered in each situation.Key...

  • Claims Examiner

    4 weeks ago

    Edmonton, Alberta, Canada WCB Alberta Full time

    About the Role:We are seeking a highly skilled and detail-oriented Triage Clerk to join our team at WCB Alberta. As a Triage Clerk, you will play a critical role in analyzing claim history and determining the validity of ATI requests, ensuring that representatives are authorized and the appropriate authority has been granted for claim file...

  • Claims Analyst

    3 weeks ago

    Edmonton, Alberta, Canada WCB Alberta Full time

    Job Title: Triage ClerkWe are seeking a highly skilled and detail-oriented Triage Clerk to join our team at WCB Alberta. As a Triage Clerk, you will play a critical role in analyzing claim history and determining the validity of ATI requests, ensuring that representatives are authorized and the appropriate authority has been granted for claim file...

  • Claims Examiner

    4 weeks ago

    Edmonton, Alberta, Canada WCB Alberta Full time

    About the Role:We are seeking a highly skilled and detail-oriented Triage Clerk to join our team at WCB Alberta. As a Triage Clerk, you will play a critical role in analyzing claim history and determining the validity of ATI requests, ensuring that representatives are authorized and the appropriate authority has been granted for claim file...

  • Claims Resolution Specialist

    2 weeks ago

    Edmonton, Alberta, Canada Intact Financial Corporation Full time

    We're seeking a skilled Claims Resolution Specialist to join our team in Edmonton. As a key member of our claims team, you'll be responsible for investigating and resolving bodily injury claims in a fair and timely manner.Key Responsibilities:Investigate claims to ensure prompt and fair settlementAnalyze documentation, including medical history reports and...

  • Accident Benefits Claims Specialist

    3 weeks ago

    Edmonton, Alberta, Canada Co-operators Full time

    Job Title: Accident Benefits Claims Representative IIAt Co-operators, we're committed to creating peace of mind for our clients and communities. As an Accident Benefits Claims Representative II, you'll play a critical role in delivering exceptional client service and resolving complex claims.Key Responsibilities:Investigate, interpret coverage, negotiate,...

  • Senior Customer Service Representative

    3 weeks ago

    Edmonton, Alberta, Canada Intact Financial Corporation Full time

    About the RoleWe're seeking a Senior Customer Service Representative - Claims to join our team. If you're passionate about helping people and making a difference, this role is for you.Key ResponsibilitiesBe a subject matter expert on our policies, products, services, and initiatives.Answer inquiry and new claims calls on an inbound queue, applying your...

  • Insurance Claims Specialist

    2 weeks ago

    Edmonton, Alberta, Canada Intact Financial Corporation Full time

    At Intact Financial Corporation, we're committed to helping people, businesses, and society prosper in good times and be resilient in bad times. As a Field Claims Representative II, you'll play a critical role in achieving this purpose.The ideal candidate will have a university or college degree and at least 3 years of experience as an adjuster, preferably...

  • Insurance Claims Specialist

    3 weeks ago

    Edmonton, Alberta, Canada Intact Financial Corporation Full time

    At Intact Financial Corporation, we're looking for a skilled Field Claims Representative II to join our team in Edmonton. This full-time opportunity will be responsible for servicing the Edmonton area.About the RoleWe're seeking a highly motivated and experienced professional to evaluate and analyze information gathered, insurance wording, and damages to...

  • Insurance Claims Processor

    2 weeks ago

    Edmonton, Alberta, Canada ALBERTA LTD. Full time

    At ALBERTA LTD., we are seeking a skilled Insurance Claims Processor to join our team. As an Insurance Claims Processor, you will be responsible for processing claims transactions, storing, updating, and retrieving financial data, and providing clients with information. You will also be responsible for collecting premium payments, calculating insurance...

  • Accident Benefits Claims Specialist

    1 month ago

    Edmonton, Alberta, Canada Co-operators Full time

    Accident Benefits Claims Representative IIAt Co-operators, we're committed to creating peace of mind for our clients and communities. Our Claims team is dedicated to delivering exceptional service and innovative solutions.Key Responsibilities:Investigate and resolve complex automobile Accident Benefit claims autonomously.Collaborate with clients, healthcare...

  • Accident Benefits Claims Specialist

    1 month ago

    Edmonton, Alberta, Canada Co-operators Full time

    Accident Benefits Claims Representative IIAt Co-operators, we're committed to creating peace of mind for our clients and communities. Our Claims team is dedicated to delivering exceptional service and innovative solutions.Key Responsibilities:Investigate and resolve complex automobile Accident Benefit claims autonomously.Collaborate with clients, healthcare...

  • Customer Service Representative

    4 weeks ago

    Edmonton, Alberta, Canada Workers' Compensation Board- Alberta Full time

    Job Title: Customer Contact RepresentativesAs a Customer Contact Representative at the Workers' Compensation Board of Alberta, you will play a vital role in providing timely and quality service to our customers. Your primary responsibility will be to respond to inquiries about the claims process or other specific inquiries that may require looking for and...

  • Customer Service Representative

    4 weeks ago

    Edmonton, Alberta, Canada Workers' Compensation Board- Alberta Full time

    Job Title: Customer Contact RepresentativesAs a Customer Contact Representative at the Workers' Compensation Board of Alberta, you will play a vital role in providing timely and quality service to our customers. Your primary responsibility will be to respond to inquiries about the claims process or other specific inquiries that may require looking for and...

  • Claims Resolution Specialist

    2 weeks ago

    Edmonton, Alberta, Canada Intact Financial Corporation Full time

    Welcome to Intact Financial Corporation, where our employees are the heart of what we do best: helping people, businesses, and society prosper in good times and be resilient in bad times. We're passionate about empowering our team members to learn and grow while being valued for who they are– here, diversity is a strength.We're committed to supporting our...

  • Field Claims Specialist

    4 weeks ago

    Edmonton, Alberta, Canada Intact Financial Corporation Full time

    About the RoleWe're seeking a skilled Field Claims Representative II to join our team in Edmonton. This full-time opportunity will involve servicing the Edmonton area and working closely with various teams to manage claims and provide excellent customer service.Key ResponsibilitiesEvaluate and analyze information gathered, insurance wording, and damages to...

  • Field Claims Specialist

    4 weeks ago

    Edmonton, Alberta, Canada Intact Financial Corporation Full time

    About the RoleWe're seeking a skilled Field Claims Representative II to join our team in Edmonton. This full-time opportunity will involve servicing the Edmonton area and working closely with various teams to manage claims and provide excellent customer service.Key ResponsibilitiesEvaluate and analyze information gathered, insurance wording, and damages to...

  • Accident Benefits Claims Investigator

    3 weeks ago

    Edmonton, Alberta, Canada Definity Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Accident Benefits Claims Investigator to join our team at Definity. As a key member of our claims team, you will be responsible for investigating, evaluating, and settling Accident Benefit claims in accordance with the Insurance Act.Key ResponsibilitiesInvestigate and evaluate Accident Benefit...