Appointment Coordinator

7 days ago

Richmond Hill, Ontario, Canada Hearing Solutions Full time
About Hearing Solutions

We believe in the importance of hearing and making a positive impact in people's lives. Our mission is to provide exceptional service and support to those with hearing loss.

Role Overview

We are seeking an experienced and results-driven professional to join our Appointment Contact Center team. As an Appointment Coordinator, you will be responsible for handling inbound and outbound calls, building relationships with clients, and scheduling appointments.

Key Responsibilities
  • Handle both inbound and outbound calls to clients
  • Build relationships with clients by uncovering their needs, making professional recommendations, and overcoming objections
  • Schedule appointments and update client databases
  • Work in a KPI performance-driven environment with a team of like-minded professionals
Requirements
  • Post-secondary education or equivalent experience
  • 1+ years' experience in sales and customer service, call center, or related capacity
  • Excellent verbal and written communication skills
  • Personable and friendly individual who can build trusted relationships with clients
  • Comfortable operating in a goal-oriented and performance-based call center
  • Exceptional organizational, time management, and prioritization skills
  • Proficiency with technology and systems, including scheduling software, CRM, and Microsoft Office Suite
What We Offer

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

We are an equal opportunity employer that values respect and diversity in the workplace. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

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