IT Support Specialist

1 week ago

Winnipeg, Manitoba, Canada Canada Goose Inc. Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at Canada Goose Inc. as an IT Support Associate. This role will provide top-notch technical support and guidance to ensure seamless operations in our dynamic work environments.

Key Responsibilities
  • Provide technical support and assistance to staff via phone, tickets, or in-person across multiple sites.
  • Configure and support barcoding and thermal printing technologies.
  • Record, track, and escalate incidents, requests, tasks, and problems using ServiceNow.
  • Manage user onboarding and offboarding requirements and tasks for assigned sites.
  • Configure and image workstations, setup tablets, and cell phone devices as required.
  • Manage and support Audio/Visual conferencing technologies.
  • Perform security and operating system updates, software deployment, and troubleshooting.
  • Coordinate and collaborate with global and local Technology team members on issues requiring escalation.
  • Assist in site builds, moves, and upgrades.
  • Provide exceptional service to all departments using available resources while meeting set SLA's.
  • Document technical procedures for new technologies and maintain existing documentation.
  • Assist in special projects in assigned manufacturing sites and participate in IT Support initiatives globally.
Requirements
  • A post-secondary education in Information Technology or equivalent.
  • Certification in ITIL, CompTIA, Cisco, Microsoft, or other relevant IT fields is preferred.
  • 3+ years of IT support experience in manufacturing, warehouse, and distribution facilities with exposure to manufacturing and logistics equipment.
  • 3+ years experience supporting Microsoft Office 365, SharePoint Online, Azure, Entra ID, Active Directory, Teams, Windows 10/11, Meeting rooms, Mobile operating systems such as iOS and Android.
  • Excellent problem-solving and troubleshooting skills.
  • Exceptional interpersonal and communication skills.
About Us

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work every day. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and services.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

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