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Technical Support Specialist

2 months ago

Winnipeg, Manitoba, Canada vTgroup Solution inc Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at vTgroup Solution inc. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our employees and customers.

Key Responsibilities
  • Technical Support: Provide technical support and troubleshooting for computer hardware, software, and network issues.
  • Customer Service: Offer exceptional customer service and support to our employees and customers, responding to their technical inquiries and resolving their issues in a timely and professional manner.
  • Equipment Setup: Set up and configure computer equipment, including hardware and software, to ensure optimal performance and functionality.
  • Training and Development: Provide training and guidance to employees on the use of computer systems, software, and network resources.
  • Network Support: Provide support and maintenance for our computer networks, including troubleshooting and resolving network issues.
Requirements
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year.
  • Experience: 1 year to less than 2 years of experience in a technical support role.
  • Language: Fluency in English.
  • Work Hours: 35 hours per week.