Interim Stage Experience Manager
5 days ago
We are seeking a highly skilled and experienced professional to join our team as an Interim Stage Experience Manager. As a key member of our store leadership team, you will be responsible for driving sales and delivering exceptional client service in our Beauty, Skincare, and Fragrance Studios.
Key Responsibilities- Beauty Studio Management
- Manage the daily operations of the Beauty, Skincare, and Fragrance Studios, ensuring seamless execution of services and classes.
- Develop and implement strategies to drive sales and client engagement in the studios.
- Embracing Innovation
- Collaborate with Beauty Advisors to leverage technology innovations and provide an elevated in-store experience for clients.
- Stay up-to-date on the latest industry trends and developments to inform service offerings and client engagement strategies.
- Client Experience
- Manage the Online Reservation system, ensuring seamless client check-in and efficient staffing levels.
- Develop and implement strategies to enhance client satisfaction and loyalty.
- Event Management
- Plan and execute in-store events, working closely with the services team to maximize client learning and sales opportunities.
- Develop and implement event marketing strategies to drive attendance and engagement.
- Training & Development
- Manage the development and certification process for Beauty Advisors, providing opportunities for skill development and growth.
- Collaborate with the training team to develop and implement training programs that meet business needs.
- Performance Assessment & Development
- Participate in performance management situations, providing timely feedback and coaching to Beauty Advisors.
- Develop and implement strategies to drive performance improvement and growth.
- Passionate about Clients
- Regularly act as Manager on Duty, engaging with Beauty Advisors and clients on-stage to drive sales and client satisfaction.
- Develop and implement strategies to enhance client engagement and loyalty.
- Two to four years of experience in a similar role at a similar volume store or equivalent internal experience.
- Excellent verbal and written communication skills, with the ability to influence business partners at all levels.
- Proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
Sephora is a leading beauty retailer with a passion for delivering exceptional client service and driving sales growth. We offer a dynamic and supportive work environment, with opportunities for career growth and development.
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