Fraud Awareness and Education Manager
1 month ago
This is an exciting opportunity to join Scotiabank's Global Fraud Management team as a Fraud Awareness and Education Manager. In this role, you will be responsible for developing and executing comprehensive internal communications and awareness strategies to enhance protection against fraud.
Key Responsibilities- Develop and execute a comprehensive internal communications and awareness strategy for Global Fraud Management employees and the broader Bank.
- Define and drive an integrated customer fraud awareness strategy to enhance protection against fraud.
- Design and develop content for executive presentations, ensuring key fraud messages and insights are effectively communicated to internal and external stakeholders.
- Manage and evolve internal communications delivery channels to maximize reach and engagement.
- Conceptualize and design key communications materials that align with employee and customer communications strategies.
- Support and execute key internal events (town halls, webcasts, information sessions) that align with the overall strategic priorities of Global Fraud Management.
- Develop tools to measure, analyze and report on the effectiveness of communications initiatives, continuously improving based on insights gained.
- Collaborate with communications stakeholders across the Bank to ensure alignment and effectiveness of fraud-related messaging.
- Act as a trusted advisor to assigned business groups, providing strategic communications counsel on fraud awareness and prevention.
- Stay informed about new trends in fraud and communication methods, making recommendations on their application to enhance awareness efforts.
- 5-8 years of experience in communications, strategic support, or related field, preferably with exposure to fraud or financial crimes topics.
- Relevant university degree in Communications, Public Relations, Journalism or Business.
- Demonstrated experience in building and maintaining strong working relationships with a variety of stakeholders.
- Excellent organizational, analytical, and problem-solving skills.
- Proven thought leadership in communications best practices.
- Proficiency with design tools such as Adobe Creative Suite, and expert skills in MS PowerPoint and SharePoint.
- Strong writing and editing skills with the ability to distill complex information into key messages.
- Experience in building communication strategies and events.
- Ability to prioritize and react quickly within a rapidly changing environment.
- Fluency in Spanish considered an asset.
- A rewarding career path with diverse opportunities for professional development.
- A culture that promotes teamwork and cross-functional collaboration to achieve business goals.
- An inclusive workplace that values diversity of thought, background, and experience.
- A competitive compensation and benefits package.
- An organization committed to making a difference in our communities – for you and our customers.
- A hybrid working environment allowing for work/life balance.
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