Desktop Support Specialist
2 months ago
Desktop Support Technician
Location:
Calgary, AB
Company:
beBee Professionals
Job Overview:
We are seeking a skilled Desktop Support Technician to provide technical assistance and support related to computer systems, hardware, or software. The successful candidate will be responsible for troubleshooting and resolving technical issues, providing step-by-step technical help, and ensuring excellent customer service.
Key Responsibilities:
- Respond to technical queries and provide timely support
- Diagnose and resolve hardware and software issues
- Conduct research to resolve complex technical problems
- Collaborate with users to identify and resolve technical issues
- Maintain accurate records of help desk interactions
- Administer help desk software and tools
- Escalate critical issues to senior technical staff
- Develop and implement process improvements
Requirements:
- Proven experience in desktop support or a related field
- Strong knowledge of computer systems, hardware, and software
- Excellent problem-solving and communication skills
- Ability to work in a fast-paced environment
- Proficient in English
Benefits:
- Competitive salary and benefits package
- Opportunities for professional development and growth
- Collaborative and dynamic work environment
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