Senior Manager, Operations Excellence Lead

21 hours ago

Toronto, Ontario, Canada OMERS Full time
About the Role

We are seeking a Senior Manager, Operations Excellence to join our team at OMERS. As a key member of our operations team, you will play a critical role in driving operational performance and customer excellence outcomes.

Responsibilities
  • Partner with Canadian business leaders to co-create and apply an industry-leading vision for operations programs, focusing on delivering outstanding customer outcomes and driving operational performance.
  • Develop and implement operational compliance requirements, national building assessment strategies, and equipment condition standards.
  • Establish best practices, policies, and standards for preventative maintenance programs and systems, and provide hands-on support and assistance to site teams.
  • Support sites on capital process management, including policy adherence, leveraging planning and tendering scale, training, and onboarding.
  • Collaborate with procurement and sites to provide national support for major service contracts, developing RFP scope, contract standards, and KPIs.
  • Maintain and share relevant leading practices and strategic advice for core operational programs through networking within the global organization and externally with agencies and standards boards.
  • Partner with business leads and data and analytics to identify opportunities to enhance performance of core operational services based on benchmarking analysis.
  • Deliver operations budget guidance for nationally scoped projects, contracts, and consultants.
  • Identify innovative technology and analytic solutions to improve operational efficiencies.
  • Provide property operation support and guidance for industry certifications such as SHORE, BOMA, LEED, etc.
  • Engage internal and external business leaders and site teams on operational programs, performance, and action plans to build a culture of continuous improvement.
Qualifications
  • Experience in Asset Management and/or Property Operations in the real estate industry.
  • Experience managing operational programs at the corporate level to support Asset and Property Operations.
  • Exceptional ability to develop positive relationships, communicate, and lead through influence with internal partners across geographies.
  • A track record of lateral thinking, curiosity, and looking at challenges through multiple lenses.
  • Strong analytical and data-driven thinking skills with the ability to evaluate complex situations and synthesize relevant information.
  • Experience designing and applying innovative solutions and working with business stakeholders to challenge the status quo.
  • Strong ability to manage multiple priorities, work under pressure to meet deadlines.
  • Demonstrated experience leading and implementing change across operational groups.
About OMERS

OMERS is a leading global real estate investor, developer, and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By prioritizing people, partnerships, and places, we generate meaningful returns for OMERS members, enhance value for our capital partners, and create a brighter world for our customers.

We are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. Our people-first culture is at its best when our workforce reflects the communities we live and work — and the customers we proudly serve.

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