Current jobs related to Senior Manager of Operations Excellence - Toronto, Ontario - Co-operators

  • Senior Manager, Operational Excellence

    4 weeks ago

    Toronto, Ontario, Canada Scotiabank Full time

    Job SummaryWe are seeking a highly skilled Senior Manager, Operational Effectiveness to join our team at Scotiabank. The successful candidate will provide process management support to optimize the efficiency of Global HR Services across all functional areas.Key ResponsibilitiesProvide process management support to optimize the efficiency of Global HR...

  • Senior Manager, Operational Excellence

    4 weeks ago

    Toronto, Ontario, Canada Scotiabank Full time

    Job SummaryWe are seeking a highly skilled Senior Manager, Operational Effectiveness to join our team at Scotiabank. The successful candidate will provide process management support to optimize the efficiency of Global HR Services across all functional areas.Key ResponsibilitiesProvide process management support to optimize the efficiency of Global HR...

  • Senior Manager, Operational Excellence

    3 weeks ago

    Toronto, Ontario, Canada Scotiabank Full time

    Job SummaryWe are seeking a highly skilled Senior Manager, Operational Effectiveness to join our team at Scotiabank. The successful candidate will provide process management support to optimize the efficiency of Global HR Services across all functional areas.Key ResponsibilitiesProvide process management support to optimize the efficiency of Global HR...

  • Senior Manager, Operational Excellence

    3 weeks ago

    Toronto, Ontario, Canada Scotiabank Full time

    Job SummaryWe are seeking a highly skilled Senior Manager, Operational Effectiveness to join our team at Scotiabank. The successful candidate will provide process management support to optimize the efficiency of Global HR Services across all functional areas.Key ResponsibilitiesProvide process management support to optimize the efficiency of Global HR...

  • Senior Manager, Operational Excellence

    4 weeks ago

    Toronto, Ontario, Canada Scotiabank Full time

    Job Title: Senior Manager, Operational EffectivenessScotiabank is seeking a highly skilled Senior Manager, Operational Effectiveness to join our team. As a key member of our Global HR Services organization, you will be responsible for driving process improvements and optimizing operational efficiency across all functional areas.Key Responsibilities:Identify...

  • Senior Manager, Operational Excellence

    4 weeks ago

    Toronto, Ontario, Canada Scotiabank Full time

    Job Title: Senior Manager, Operational EffectivenessScotiabank is seeking a highly skilled Senior Manager, Operational Effectiveness to join our team. As a key member of our Global HR Services organization, you will be responsible for driving process improvements and optimizing operational efficiency across all functional areas.Key Responsibilities:Identify...

  • Senior Manager, Operational Excellence

    4 weeks ago

    Toronto, Ontario, Canada Scotiabank Full time

    Job Title: Senior Manager, Operational EffectivenessScotiabank is seeking a Senior Manager, Operational Effectiveness to join our team. As a key member of our Global HR Services organization, you will be responsible for driving process improvements and optimizing operational efficiency across all functional areas.Key Responsibilities:Identify and implement...

  • Senior Manager, Operational Excellence

    4 weeks ago

    Toronto, Ontario, Canada Scotiabank Full time

    Job Title: Senior Manager, Operational EffectivenessScotiabank is seeking a Senior Manager, Operational Effectiveness to join our team. As a key member of our Global HR Services organization, you will be responsible for driving process improvements and optimizing operational efficiency across all functional areas.Key Responsibilities:Identify and implement...

  • Senior Manager, Operational Excellence

    2 weeks ago

    Toronto, Ontario, Canada Scotiabank Full time

    Job SummaryThe Senior Manager, Operational Effectiveness will be responsible for optimizing the overall efficiency of Global HR Services across all functional areas. This includes identifying and implementing process improvements that enhance employee experience and generate operational efficiencies and profitability.Key Responsibilities- Provide process...

  • Senior Manager, Operations Excellence

    1 month ago

    Toronto, Ontario, Canada dentalcorp Full time

    Job Summary: Seeking a seasoned people manager to oversee Field Operations Support Team, develop and execute daily, weekly, and monthly tasks, and provide top-notch service and strategy to stakeholders. You are a service-oriented, passionate, and high-performing people manager who loves to improve processes, own projects from end to end, and thinks about...

  • Senior Manager of Operations Excellence

    4 weeks ago

    Toronto, Ontario, Canada Co-operators Full time

    About the Role:Duuo, a pioneering insurance company, seeks a seasoned leader to drive operational excellence in its contact center. As the Senior Manager of Operations Optimization, you will be responsible for ensuring seamless day-to-day operations, exceptional leadership, and strategic input to support business growth.Key Responsibilities:Lead the...

  • Senior Manager of Operations Excellence

    4 weeks ago

    Toronto, Ontario, Canada Co-operators Full time

    About the Role:Duuo, a pioneering insurance company, seeks a seasoned leader to drive operational excellence in its contact center. As the Senior Manager of Operations Optimization, you will be responsible for ensuring seamless day-to-day operations, exceptional leadership, and strategic input to support business growth.Key Responsibilities:Lead the...

  • Senior Manager, Operations Excellence

    3 weeks ago

    Toronto, Ontario, Canada OMERS Full time

    Accelerate Your Growth and DevelopmentAt OMERS, we're committed to empowering our employees to make a meaningful impact. As a Senior Manager, Operations Excellence, you'll play a critical role in shaping our operations capabilities to deliver exceptional customer outcomes and drive operational performance.Responsibilities:Partner with Canadian business...

  • Senior Manager of Operations Excellence

    1 month ago

    Toronto, Ontario, Canada Co-operators Full time

    About the Role:The Senior Manager of Operations Optimization will play a key role in ensuring the efficient day-to-day operation of the contact center and supporting business functions through exceptional leadership of sales and service teams, while optimizing core contact center capabilities as the business scales.Key Responsibilities:Lead the execution of...

  • Senior Manager of Operations Excellence

    1 month ago

    Toronto, Ontario, Canada Co-operators Full time

    About the Role:The Senior Manager of Operations Optimization will play a key role in ensuring the efficient day-to-day operation of the contact center and supporting business functions through exceptional leadership of sales and service teams, while optimizing core contact center capabilities as the business scales.Key Responsibilities:Lead the execution of...

  • Senior Manager, Operations Excellence Lead

    4 weeks ago

    Toronto, Ontario, Canada OMERS Full time

    Accelerate Your Growth and DevelopmentAt OMERS, we're committed to empowering our employees to thrive in a global workplace that values diversity, expertise, and passion. As a Senior Manager, Operations Excellence, you'll play a critical role in leveling up our Operations capabilities to optimize customer excellence outcomes and drive operational...

  • Senior Manager, Operations Excellence Lead

    4 weeks ago

    Toronto, Ontario, Canada OMERS Full time

    Accelerate Your Growth and DevelopmentAt OMERS, we're committed to empowering our employees to thrive in a global workplace that values diversity, expertise, and passion. As a Senior Manager, Operations Excellence, you'll play a critical role in leveling up our Operations capabilities to optimize customer excellence outcomes and drive operational...

  • Operational Excellence Manager

    2 weeks ago

    Toronto, Ontario, Canada Scotiabank Full time

    Job SummaryThe Senior Manager, Operational Effectiveness will be responsible for optimizing the overall efficiency of Global HR Services across all functional areas. This role will identify and implement process improvements that enhance employee experience and generate operational efficiencies and profitability.Key ResponsibilitiesProvide process management...

  • Senior Manager of Operational Excellence

    1 month ago

    Toronto, Ontario, Canada Co-operators Full time

    Company OverviewFounded by a group of pioneering farmers and social entrepreneurs, The Co-operators is a proud Canadian insurance company that has been shaping the industry for generations.The OpportunityWe are seeking a highly skilled Sr. Manager, Operations Optimization to join our team and drive operational excellence across the organization.Key...

  • Senior Manager of Operational Excellence

    1 month ago

    Toronto, Ontario, Canada Co-operators Full time

    Company OverviewFounded by a group of pioneering farmers and social entrepreneurs, The Co-operators is a proud Canadian insurance company that has been shaping the industry for generations.The OpportunityWe are seeking a highly skilled Sr. Manager, Operations Optimization to join our team and drive operational excellence across the organization.Key...

Senior Manager of Operations Excellence

2 months ago

Toronto, Ontario, Canada Co-operators Full time

About Co-operators

Co-operators is a leading insurance company that has been serving Canadians for over a century. We are a proud Canadian company that values innovation, customer satisfaction, and community involvement.

The Opportunity

We are seeking a highly experienced Senior Manager of Operations Excellence to join our team. As a key member of our leadership team, you will be responsible for ensuring the efficient day-to-day operation of our contact center and supporting business functions.

Key Responsibilities

  • Lead the execution of sales and service strategy for the embedded distribution contact center
  • Provide leadership and oversight of a management team that ensures the effective delivery of day-to-day operations and client service standards/service levels
  • Oversee the business readiness and successful operationalization of all new products, tools, technologies, and features from inception to implementation
  • Ensure departmental performance against targets in areas of costs, operational effectiveness, client satisfaction, and service levels, employee engagement, and employee retention
  • Work cross-functionally to identify, prioritize, and actively manage the business backlog, ensuring prompt solutioning of customer and user pain points, drive process improvement, increase team productivity
  • Build a high-performing team, support employee learning, development, and career aspirations; identify and develop talent pools to meet current and future business needs
  • Support the Department Head in developing and implementing strategies for growth and profitability, conduct financial analysis, and provide input to annual strategic planning process

Requirements

  • 5-7 years of leadership experience in insurance sales and/or insurance operations
  • Deep knowledge of contact center operations
  • Strong working knowledge of customer-facing process design principles with experience leading process improvements in an insurance setting
  • High degree of conceptual thinking when it comes to building new processes and capabilities that don't yet exist
  • Ability to think critically about problems and drive solutions that will scale over time
  • High degree of comfort working with data and insights, including performing root cause analysis, developing business cases with quantified benefits, and leveraging data to drive cross-functional decision making

What We Offer

  • A front-row seat to running and scaling a business
  • Visibility and development opportunities to grow your career
  • Flexible work options and paid time off to support your personal and family needs
  • A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture
  • Paid volunteer days to give back to your community
  • A comprehensive total rewards package, including competitive salary, bonus, pension, and benefits