Senior Manager of Operations Excellence

4 days ago

Toronto, Ontario, Canada Co-operators Full time

About Co-operators

Co-operators is a leading insurance company that has been serving Canadians for over a century. We are a proud Canadian company that values innovation, customer satisfaction, and community involvement.

The Opportunity

We are seeking a highly experienced Senior Manager of Operations Excellence to join our team. As a key member of our leadership team, you will be responsible for ensuring the efficient day-to-day operation of our contact center and supporting business functions.

Key Responsibilities

  • Lead the execution of sales and service strategy for the embedded distribution contact center
  • Provide leadership and oversight of a management team that ensures the effective delivery of day-to-day operations and client service standards/service levels
  • Oversee the business readiness and successful operationalization of all new products, tools, technologies, and features from inception to implementation
  • Ensure departmental performance against targets in areas of costs, operational effectiveness, client satisfaction, and service levels, employee engagement, and employee retention
  • Work cross-functionally to identify, prioritize, and actively manage the business backlog, ensuring prompt solutioning of customer and user pain points, drive process improvement, increase team productivity
  • Build a high-performing team, support employee learning, development, and career aspirations; identify and develop talent pools to meet current and future business needs
  • Support the Department Head in developing and implementing strategies for growth and profitability, conduct financial analysis, and provide input to annual strategic planning process

Requirements

  • 5-7 years of leadership experience in insurance sales and/or insurance operations
  • Deep knowledge of contact center operations
  • Strong working knowledge of customer-facing process design principles with experience leading process improvements in an insurance setting
  • High degree of conceptual thinking when it comes to building new processes and capabilities that don't yet exist
  • Ability to think critically about problems and drive solutions that will scale over time
  • High degree of comfort working with data and insights, including performing root cause analysis, developing business cases with quantified benefits, and leveraging data to drive cross-functional decision making

What We Offer

  • A front-row seat to running and scaling a business
  • Visibility and development opportunities to grow your career
  • Flexible work options and paid time off to support your personal and family needs
  • A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture
  • Paid volunteer days to give back to your community
  • A comprehensive total rewards package, including competitive salary, bonus, pension, and benefits

  • Senior Manager of Operational Excellence

    1 week ago

    Toronto, Ontario, Canada Co-operators Full time

    About Us:Duuo is a pioneering company founded by The Co-operators, a Canadian insurance company with a rich history of innovation and social responsibility.The Opportunity:We are seeking a seasoned professional to join our team as a Senior Manager of Operational Excellence. As a key member of our leadership team, you will be responsible for driving process...

  • Senior Manager, Operations Excellence

    5 days ago

    Toronto, Ontario, Canada Co-operators Full time

    About UsCo-operators is a proudly Canadian insurance company founded by a small group of farmers and social pioneers.The OpportunityWe are seeking a Senior Manager, Operations Excellence to join our team. As a key member of our leadership team, you will be responsible for driving process improvement and efficiency initiatives across the organization.Key...

  • Senior Manager, Operations Excellence

    6 days ago

    Toronto, Ontario, Canada Co-operators Full time

    About UsCo-operators is a proudly Canadian insurance company founded by a small group of farmers and social pioneers.The OpportunityWe are seeking a Senior Manager, Operations Excellence to join our team. As a key member of our leadership team, you will be responsible for driving process improvement and efficiency initiatives across the organization.Key...

  • Senior Manager, Operational Excellence

    6 days ago

    Toronto, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled Senior Manager, Operational Excellence to join our team at Scotiabank. As a key member of our Global HR Services team, you will be responsible for driving process improvements and operational excellence across all functional areas.Key ResponsibilitiesProvide process management support to optimize the overall...

  • Senior Manager, Operational Excellence

    6 days ago

    Toronto, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled Senior Manager, Operational Excellence to join our team at Scotiabank. As a key member of our Global HR Services team, you will be responsible for driving process improvements and operational excellence across all functional areas.Key ResponsibilitiesProvide process management support to optimize the overall...

  • Senior Manager, Operational Excellence

    7 days ago

    Toronto, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled Senior Manager, Operational Excellence to join our team at Scotiabank. As a key member of our Global HR Services team, you will be responsible for driving process improvements and operational excellence across all functional areas.Key ResponsibilitiesProvide process management support to optimize the overall...

  • Senior Manager, Operational Excellence

    5 days ago

    Toronto, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled Senior Manager, Operational Effectiveness to join our team at Scotiabank.Key ResponsibilitiesProvide process management support to optimize the overall efficiency of Global HR Services across all functional areas.Develop and implement process improvements to enhance productivity and reduce costs.Collaborate with...

  • Senior Manager, Operational Excellence

    6 days ago

    Toronto, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled Senior Manager, Operational Effectiveness to join our team at Scotiabank.Key ResponsibilitiesProvide process management support to optimize the overall efficiency of Global HR Services across all functional areas.Develop and implement process improvements to enhance productivity and reduce costs.Collaborate with...

  • Director of Operational Excellence

    5 days ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    About the OpportunityWe are seeking a highly skilled and experienced professional to join our team at Royal Bank of Canada as an Associate Director. In this role, you will be responsible for leading operational control and attestation activities, managing internal control reporting to the Client Operations Senior Leadership Team, and building relationships...

  • Director of Operational Excellence

    6 days ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    About the OpportunityWe are seeking a highly skilled and experienced professional to join our team at Royal Bank of Canada as an Associate Director. In this role, you will be responsible for leading operational control and attestation activities, managing internal control reporting to the Client Operations Senior Leadership Team, and building relationships...

  • Senior Manager of Financial and Operational Excellence

    21 hours ago

    Toronto, Ontario, Canada Scotiabank Full time

    Key ResponsibilitiesAs a Senior Manager of Financial and Operational Excellence, you will contribute to the overall success of the Global Marketing department by performing financial and operational management duties related to international marketing budgets. Your key responsibilities will include:Managing marketing budgets in various countries outside...

  • Senior Manager of Financial and Operational Excellence

    23 hours ago

    Toronto, Ontario, Canada Scotiabank Full time

    Key ResponsibilitiesAs a Senior Manager of Financial and Operational Excellence, you will contribute to the overall success of the Global Marketing department by performing financial and operational management duties related to international marketing budgets. Your key responsibilities will include:Managing marketing budgets in various countries outside...

  • Senior Manager of Operations Excellence

    2 weeks ago

    Toronto, Ontario, Canada Co-operators Full time

    About the Opportunity:At Co-operators, we're dedicated to creating innovative solutions for Canadians. As a key member of our team, you'll contribute to shaping the future of our company. We're looking for a Senior Manager of Operations Excellence to lead our contact center and support business functions.Key Responsibilities:Lead the execution of sales and...

  • Senior Director of Operational Excellence

    4 days ago

    Toronto, Ontario, Canada National Bank Full time

    About the Role:As a Senior Manager of Practice Management at National Bank, you will lead a team responsible for defining and guiding the principles that underpin our organization's operations.Key Responsibilities:Develop and implement strategic plans to drive business growth and operational efficiencyCollaborate with cross-functional teams to identify and...

  • Senior Director of Operational Excellence

    4 days ago

    Toronto, Ontario, Canada National Bank Full time

    About the Role:As a Senior Manager of Practice Management at National Bank, you will lead a team responsible for defining and guiding the principles that underpin our organization's operations.Key Responsibilities:Develop and implement strategic plans to drive business growth and operational efficiencyCollaborate with cross-functional teams to identify and...

  • Senior Operations Excellence Consultant

    2 days ago

    Toronto, Ontario, Canada Tarka Talent Full time

    Senior Performance Consultant **About the Role** We are seeking a Senior Performance Consultant to join our team at Tarka Talent. As a key member of our operations consultancy, you will play a critical role in driving performance improvement initiatives for our clients. **Key Responsibilities** * Lead consulting workstreams and client relationships *...

  • Senior Manager, Operations Excellence

    1 week ago

    Toronto, Ontario, Canada Co-operators Full time

    About Co-operatorsCo-operators is a leading insurance company that has been serving Canadians for over a century. We are a proud Canadian company that values innovation, customer satisfaction, and community involvement.The OpportunityWe are seeking a highly experienced Senior Manager, Operations Optimization to join our team. As a key member of our...

  • Senior Manager, Operations Excellence

    1 week ago

    Toronto, Ontario, Canada Co-operators Full time

    About Co-operatorsCo-operators is a leading insurance company that has been serving Canadians for over a century. We are a proud Canadian company that values innovation, customer satisfaction, and community involvement.The OpportunityWe are seeking a highly experienced Senior Manager, Operations Optimization to join our team. As a key member of our...

  • Senior Manager, Operations Excellence Lead

    23 hours ago

    Toronto, Ontario, Canada OMERS Full time

    About the RoleWe are seeking a Senior Manager, Operations Excellence to join our team at OMERS. As a key member of our operations team, you will play a critical role in driving operational performance and customer excellence outcomes.ResponsibilitiesPartner with Canadian business leaders to co-create and apply an industry-leading vision for operations...

  • Senior Manager, Operations Excellence Lead

    21 hours ago

    Toronto, Ontario, Canada OMERS Full time

    About the RoleWe are seeking a Senior Manager, Operations Excellence to join our team at OMERS. As a key member of our operations team, you will play a critical role in driving operational performance and customer excellence outcomes.ResponsibilitiesPartner with Canadian business leaders to co-create and apply an industry-leading vision for operations...