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Collection Representative

2 months ago

Port Coquitlam, British Columbia, Canada DPC Saputo Dairy Products Canada G.P. Full time

About the Role

The Collection Representative will be responsible for a portfolio of accounts receivable and for reconciling, investigating and resolving all outstanding invoices.

Key Responsibilities

  • Manage the collection process of a given portfolio;
  • Perform weekly analysis of payment agreements and investigation of all outstanding invoices and deductions;
  • Resolve payment discrepancies within the required time frame;
  • Document daily activities in the system;
  • Ensure compliance with credit limits and management of pending orders;
  • Initiate and respond to customer account inquiries;
  • Reconcile accounts and prepare requests for deferrals, write-offs and credit notes;
  • Apply and comply with existing policies and procedures;
  • Prepare all documentation relating to deductions;
  • Perform all other related tasks.

Requirements

  • College diploma or technical diploma in accounting or equivalent;
  • 5 years of experience in a credit/commercial collection (B2B) environment;
  • English speaking and writing is essential;
  • Very good knowledge of the Office suite, knowledge of Maestro (asset);
  • Strong interpersonal, negotiation, communication and customer service skills;
  • Strong analytical, organizational and attention to detail skills;
  • Ability to solve problems;
  • Ability to adapt in a context of change.

About Us

DPC Saputo Dairy Products Canada G.P. is a leading dairy processor with a strong presence in Canada. We are committed to delivering high-quality products and exceptional customer service.

What We Offer

  • Competitive salaries;
  • Advantageous corporate agreements;
  • Full range of group insurance benefits;
  • Group retirement pension plan with employer contribution;
  • Purchase option of company stocks;
  • Group RRSP;
  • Health and wellness program in the workplace;
  • Assistance program for employees and their families;
  • Saputo products at a discounted price.

Our Commitment to Diversity and Inclusion

We are committed to creating a diverse and inclusive work environment. We invite candidates from all backgrounds to join our team.