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Customer Experience Representative
2 months ago
As a Customer Experience Associate at Scotiabank, you will be the face of our branches, providing exceptional service to our customers and helping them achieve their financial goals.
Key Responsibilities- Proactively discover and understand customer needs, providing personalized solutions to meet their financial objectives.
- Process day-to-day transactions, ensuring accuracy and efficiency.
- Contribute to branch targets by identifying and fulfilling sales opportunities, promoting digital banking solutions and self-service options.
- Stay up-to-date with technology and share knowledge with customers, introducing them to mobile banking applications and assisting with their banking needs.
- Build strong relationships with customers, delivering exceptional service and ensuring their needs are met.
- Uncover and solve customer problems, providing clear explanations and solutions.
- Demonstrate success in a target-based performance environment, contributing positively to a team-oriented work environment.
- Be eager to learn and determined to succeed, with a strong desire to grow and develop within the organization.
- A rewarding career path with diverse opportunities for professional development and growth.
- Internal training and support to enhance skills and advance in the organization.
- A competitive compensation and benefits package, recognizing and rewarding high-performance.
- A collaborative team environment, surrounded by innovative thinkers and a commitment to making a positive impact in our communities.
