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Microsoft 365 Business Solutions Analyst
2 months ago
We are seeking a highly skilled Microsoft 365 Business Solutions Analyst to join our team at PHS Community Services Society. As a key member of our IT department, you will be responsible for analyzing business needs, identifying solutions, and ensuring the successful implementation and optimization of Microsoft 365 applications.
Key Responsibilities- Business Analysis: Conduct thorough business analysis to understand and document business processes, requirements, and objectives.
- Solution Design: Identify and design solutions using Microsoft 365 applications to meet business needs and improve efficiency.
- Implementation and Deployment: Coordinate and manage the implementation and deployment of Microsoft 365 solutions, ensuring minimal disruption to business operations.
- Training and Support: Provide training and support to end-users, ensuring they are effectively using Microsoft 365 applications.
- Continuous Improvement: Monitor and evaluate the performance of Microsoft 365 solutions, recommending and implementing improvements as needed.
- Collaboration: Work closely with IT, business stakeholders, and external vendors to ensure successful project delivery.
- Documentation: Create and maintain detailed documentation of business requirements, processes, and solution designs.
- Compliance and Security: Ensure all Microsoft 365 solutions comply with company policies and industry regulations, particularly in relation to data security and privacy.
- Bachelor's Degree in Information Technology, Business Administration, or a related field with a minimum of 2-3 years of experience as a Business Analyst, with a focus on Microsoft 365 solutions.
- Microsoft 365 certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Power Platform Fundamentals) are a plus.
- Strong understanding of the Microsoft 365 Platform (e.g., SharePoint, Teams, OneDrive, Power Platform).
- Excellent analytical and problem-solving skills.
- Strong project management skills with the ability to manage multiple projects simultaneously.
- Exceptional communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficiency in creating detailed documentation and reports.
- Experience with macOS & iOS an asset.
- Excellent Excel skills.
- Excellent written and verbal communication skills.
- Strong knowledge and competence in operating in an Enterprise ITIL environment.
- Working knowledge of agile methodologies such as scrum and sprints.
- Strong knowledge of productivity applications especially within the Microsoft 365 suite including:
- Microsoft 365 licensing
- Microsoft Entra
- Active Directory Federated Services (ADFS)
- Exchange (Exchange Online and Exchange On-premise)
- Office 365 (SharePoint, Teams, OneDrive, and Apps for Enterprise)
- Microsoft Intune
- Defender for Endpoint/Cloud Apps/Identity/Office 365
- Microsoft Purview
- Powershell
- Microsoft Security
- Power Platform (Power Apps, Power Automate, Power Pages, Power BI)
PHS Community Services Society provides housing, harm reduction, health promotion, and healthcare to vulnerable communities. Our supportive housing and low-barrier programs provide refuge, services, and advocacy for those who are homeless or poorly served elsewhere due to their physical health, mental health, behavior, substance use, or involvement with the criminal justice system. Our work is grounded in honoring self-determination and providing as much choice of therapeutic treatments as possible within a trauma-informed continuum of care. We foster an environment that accepts and looks to the good in each member. PHS is a renowned innovator and a leader in harm reduction and healthcare for marginalized communities. PHS Housing actively seeks to find an alternative to eviction in every situation.
How to ApplyPlease include a cover letter identifying the qualities and competencies that would make you a suitable candidate.