Event Security Officer

2 weeks ago

Vancouver, British Columbia, Canada Paladin Security Full time

Job Summary

We are seeking highly motivated and customer-focused individuals to join our team as Event Security Guards for the City of Vancouver events. As a Security Guard, you will be responsible for providing exceptional customer service and ensuring the safety and security of event attendees.

Key Responsibilities

  • Provide exceptional customer service and concierge services to guests
  • Respond to customer inquiries in a professional and friendly manner
  • Check and verify tickets to provide entry to the facility
  • Effectively assess situations and escalate to security or management as necessary
  • Control access to the facility
  • Conduct regular foot patrols
  • Monitor in-house radio communications, respond during emergencies as required
  • Manage lines and assist with orderly ingress and egress from the facility
  • Communicate with colleagues, clients, emergency responders, and the public
  • Report unusual activity, property damage, security breaches, etc. to our Operations Centre and emergency services

Requirements

  • Excellent customer service and problem-solving skills
  • Strong English communication skills, both verbal and written
  • Self-motivated and able to work with minimal supervision
  • A mature and positive attitude, and high level of professionalism
  • A passion for being active, since your patrols may be indoors or outdoors, in all weather conditions, and can include stairwells, uneven surfaces, and parkades
  • Physical ability to stand and/or patrol for the majority of a shift (4-6-hours average)
  • Confidence interacting verbally with team members, client personnel, members of the public, and emergency services
  • Some experience in security would be an asset, but other experience in customer service or volunteering can still help you succeed
  • Confidence approaching and leading in emergency situations, including trauma, aggression, intoxication, bodily fluids, etc.
  • A keen eye for watching and reporting irregularities, such as security breaches, facility and safety hazards, and emergency situations
  • Basic skills in utilizing technology, including writing reports on a computer, tracking patrols in a smartphone, and communicating via two-way radio

What We Offer

  • An active lifestyle with dynamic work environment
  • Leading corporate culture with a Canadian employee of choice
  • Career advancement opportunities
  • Health benefits and perks for full-time employees
  • Exclusive Paladin discounts at favorite retailers and service providers

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