Credit Reporting and Client Support Specialist

4 weeks ago

Burlington, Ontario, Canada TransUnion LLC Full time

About the Role:

At TransUnion, we are dedicated to harnessing the power of information to help individuals, businesses, and communities make informed decisions. As a trusted provider of global information solutions, our mission is to empower people around the world to access opportunities that lead to a higher quality of life. We achieve this by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information.

What You'll Bring:

  • A university degree or college diploma and at least 3 years' experience in a similar role, preferably in the credit or financial services industry.
  • Proven customer management skills with a strong customer service orientation.
  • A proven understanding of the operations function, with previous experience in banking, retail credit, or consumer credit reporting industries considered an asset.
  • The ability to multitask and handle high volumes of small projects simultaneously.
  • Maintaining regulatory compliance in a complex environment with a demonstrated understanding of credit reporting laws and regulations.
  • Highly developed analytical and problem-solving capabilities with the ability to present data and information effectively with excellent attention to detail and a high level of accuracy.
  • Self-motivated with the ability to work under minimal supervision.
  • Excellent communication and presentation skills, with the ability to work with internal and external stakeholders.
  • Knowledge of credit reporting is highly advantageous.
  • Strong technical and reporting skills.
  • Previous experience with Salesforce and/or Metro 2 credit reporting, a high level of computer literacy, and excellent analytical skills.
  • Experience working in a heavily regulated environment is an asset.

Impact You'll Make:

The Credit Reporting & Client Support Associate will be responsible for ensuring that credit reporting data received from our data suppliers is accurate, complete, and delivered in a timely manner. This role will involve working with customers to resolve data quality issues, ensuring data suppliers adhere to reporting and data quality standards, and providing online training for customer onboarding.

Responsibilities:

  • Monitor and manage all incoming data to ensure data integrity and quality controls are met.
  • Work with customers to resolve data quality issues.
  • Ensure data suppliers are adhering to reporting and data quality standards.
  • Provide online training for customer onboarding.
  • Generate and provide cumulative reports.
  • Manage and address incoming correspondence.
  • Review files from clients or from 3rd party suppliers that contain financial data.
  • Ensure service level agreements and other required time frames are met.
  • Identify operational redundancies and gaps within required standard operational procedure guidelines.
  • Assist internal teams with various interdepartmental projects.
  • Ensure compliance with all applicable provincial and federal laws and TransUnion regulations.
  • Analyze output data and provide quality assurance and production feedback to team members.

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