Customer Support Specialists

4 weeks ago

Fredericton, New Brunswick, Canada AppleOne Full time

Position Overview
We are seeking dedicated Customer Support Specialists to provide exceptional service to our clients. This role is crucial in ensuring that customers receive timely and accurate information and assistance.


Department Insight
This position serves as a vital link between the organization and the community, facilitating access to essential services and information.


Role Responsibilities
As a Customer Support Specialist, your primary duties will include:

  • Efficiently handling incoming calls while adhering to quality standards.
  • Understanding and following established policies and procedures to deliver excellent service.
  • Maintaining a reliable work schedule to help the team achieve its objectives.
  • Interacting with clients and colleagues in a respectful and professional manner to foster a positive work environment.

Required Skills and Qualifications
The ideal candidate will possess:

  • A strong commitment to providing outstanding customer service with a focus on resolving inquiries on the first call.
  • Excellent listening and communication skills, demonstrating a genuine desire to assist others.
  • Self-motivation and the ability to work independently while also being a team player.
  • Strong multitasking abilities and adaptability to changing situations.
  • Experience in a metrics-driven environment, with a focus on call quality and productivity.
  • Attention to detail and adherence to established procedures.
  • Proficient verbal and written communication skills.
  • Analytical skills and technical proficiency with various computer applications.

Education and Experience Requirements
Applicants should have:

  • A high school diploma or GED equivalent.
  • A minimum of one year of experience in a customer service role.
  • Basic computer skills and familiarity with standard office equipment.
  • An understanding of call management principles and customer service judgment.

Additional Information
Candidates must meet the following criteria:

  • Clearance of Federal Reliability Security requirements.
  • Availability to work flexible hours.

What We Offer
We appreciate your contributions and are committed to providing:

  • Competitive salaries based on market standards.
  • Comprehensive benefits package.
  • Three weeks of paid vacation annually.
  • Group Retirement Savings Plan.
  • Employee recognition events.

Compensation
The salary for this position is $21 per hour.

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