Technical Support Specialist

5 days ago

Fredericton, New Brunswick, Canada Xplornet Full time
About the Role

Xplore Inc. is seeking a highly skilled Technical Support Specialist to join our growing team in Fredericton, NB. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Advanced Technical Troubleshooting: Utilize your technical expertise to resolve complex technical issues related to internet/network connectivity and email.
  • Customer Service: Interact with customers in a courteous, knowledgeable, and professional manner to provide an excellent customer experience.
  • Liaison with Internal Departments: Collaborate with internal departments to investigate and escalate technical issues as necessary.
  • Trouble Ticket Management: Document and prioritize trouble tickets and technical issues on customer accounts.
  • Technical Knowledge: Maintain extensive knowledge of technical troubleshooting for Xplore products and stay current on relative technology advancements.
Requirements
  • Education: Completion of post-secondary education in a related field (or equivalent level of experience).
  • Technical Knowledge: Knowledge of approaches, tools, and techniques for anticipating, recognizing, and resolving technical issues.
  • Customer Service Experience: Previous customer service experience is an asset.
  • Technical Skills: Strong computer and troubleshooting skills with the ability to analyze and solve problems.
  • Communication Skills: Strong communication skills, verbal and written, with the ability to communicate effectively with customers in technical and non-technical terms.
  • Self-Motivation: Self-motivated and driven with good time management and organizational skills.
  • Attention to Detail: Ability to follow guidelines and strong attention to detail.
  • Adaptability: Ability to prioritize and multi-task while adapting in a fast-paced work environment.
  • Bilingualism: Bilingualism is an asset (French/English).
About Xplore Inc.

Xplore Inc. is Canada's fibre, 5G, and satellite broadband company for rural living. We are committed to creating an accessible environment and will accommodate disabilities during the selection process. As a condition of employment, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

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