Customer Support Specialists

4 weeks ago

Fredericton, New Brunswick, Canada AppleOne Full time

Position Overview
We are seeking dedicated Customer Support Specialists to enhance our client services. This role is crucial in connecting individuals with essential information and referrals, ensuring a seamless experience.


Department Insight
This position serves as a frontline support service, aimed at expanding channels and services for improved accessibility to resources.


Role Responsibilities
As a Customer Service Agent, your primary duty will be to deliver outstanding service to incoming clients. You will significantly contribute to elevating the customer experience by:

  • Efficiently managing phone calls to meet performance targets while adhering to quality standards.
  • Understanding and following client policies and procedures to provide exceptional service.
  • Maintaining a reliable work schedule to support team objectives.
  • Engaging with callers and colleagues in a respectful and professional manner to foster a positive work environment.

Required Skills and Qualifications
We are looking for individuals who are:

  • Enthusiastic about delivering superior customer service and capable of resolving inquiries effectively.
  • Equipped with excellent listening and communication skills, demonstrating a genuine desire to assist others.
  • Self-motivated and detail-oriented, with the ability to follow established procedures.
  • Comfortable working both independently and collaboratively in a team setting.
  • Adept at multitasking and adaptable to change.
  • Experienced in a performance-driven environment, focusing on call quality and productivity.
  • Possessing strong verbal and written communication skills.
  • Proficient in using various computer applications and standard office equipment.

Educational Background
Candidates should have:

  • A high school diploma or GED equivalent, subject to standardized testing.
  • A minimum of one year of experience in a similar capacity.
  • Basic computer proficiency and an understanding of call management principles.

Additional Requirements
Applicants must:

  • Pass Federal Reliability Security Clearance.
  • Be available to work flexible hours.

What We Offer
We recognize and value your contributions, which allows us to continually enhance our service to clients:

  • Competitive salaries based on market standards.
  • Comprehensive benefits package.
  • Three weeks of paid vacation.
  • Group Retirement Savings Plan.
  • Employee appreciation initiatives.

Compensation
Salary is set at $21 per hour.

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