Technical Support Specialist

5 days ago

Fredericton, New Brunswick, Canada PeopleToGo Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at PeopleToGo. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients, troubleshooting and resolving hardware and software issues, and performing maintenance and repair tasks.

Key Responsibilities
  • Hardware Break-Fix Services: Perform intermediate-to-advanced hardware break-fix services on PCs, laptops, network printers, and servers.
  • IMAC Services: Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services, including hardware roll-outs, refreshes, and other hardware deployment related activities.
  • Software Installation and Support: Handle software installation, support, and upgrades.
  • Deskside Support Services: Provide intermediate-to-advanced deskside support services, including installing and troubleshooting hardware, software, and network related issues.
  • Help Desk Support: Provide 2nd level Help Desk support.
  • LAN and Internetworking: Perform basic LAN and internetworking related activities.
  • Bench Repairs and Maintenance: Handle bench repairs (depot service) and remedial maintenance.
  • Call Management: Respond to, update, and close calls from the National Dispatch/Call Management Center.
  • Customer Communication: Communicate with customers to diagnose problems, establish E.T.A., and parts requirements.
Requirements
  • Experience: 3-5 years of IMAC experience, 3-5 years of deskside support experience, and 3-5 years of break-fix experience.
  • Certifications: A+ certification and at least one certification from either Cisco or Microsoft.
  • Skills: Strong internetworking and troubleshooting skills, exceptional customer service skills, good communication skills, ability to work independently or as part of a team, and ability to complete tasks effectively with minimal supervision.
  • Education: Minimum of a Diploma from a recognized IT program.

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