Customer Service Representative

7 days ago

Abbotsford, British Columbia, Canada National Cable Specialists Full time

About the Role:

We are seeking a highly motivated and dynamic individual to join our team as a Sales Support Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service, responding to client inquiries, and promoting our products and services.

Key Responsibilities:

  • Provide top-notch customer service via phone, email, and other communication channels.
  • Respond to client inquiries in a timely and professional manner, with assistance from other team members as needed.
  • Establish and maintain professional relationships with clients and sales representatives, adhering to established criteria.
  • Take proactive measures to resolve customer service issues in a timely manner, ensuring follow-up and verification of commitments.
  • Suggest relevant products and alternatives proactively, based on client needs.
  • Promote our flagship products.
  • Inform the appropriate person (center manager, external sales representatives) of client comments regarding price, products, services, etc.
  • Assist with other administrative tasks necessary for the smooth operation of the center, as needed (e.g., receiving and sorting mail, preparing deposits, accounts payable, freight claims, document processing for invoicing, cash reconciliation, and other assigned tasks).
  • Take a proactive approach to improving technical knowledge through available training on various product ranges and learning opportunities.
  • Assist with other tasks as needed (purchasing/stock management).

Requirements:

  • High school diploma.
  • 1-2 years of relevant experience.
  • Strong communication and interpersonal skills, with a proven ability to take initiative.
  • Proficiency in Microsoft Office (Word, Excel, Outlook).
  • Interest and ability to perform sales and purchasing/stock management tasks, as needed.
  • Ability and desire to develop and expand skills.

This is a role with potential for advancement.

Why Join Us?

We are a major player in Canada's energy transformation. Certified Great Place to Work, we offer a convivial work environment, autonomy, and decision-making power.

We stand out for our:

  • Annual profit-sharing program offered to all, in addition to our competitive salary: rewarding victories is part of our culture.
  • National network allowing for real opportunities for growth: our people make a difference.

Among our benefits:

  • Flexible and comprehensive group insurance program that adapts to each individual's needs.
  • 24/7 health resources: telemedicine and employee assistance program (EAP).
  • Collective RRSP with employer contribution and CELI.
  • Post-secondary education bursary program for children.
  • Workplaces equipped with charging stations.
  • Recognition program for years of service.

Join the Guillevin family: a thriving group. Come make a difference and build a career.

Our recruitment process ensures equality and diversity. Please note that only selected candidates will be contacted.

*This is a certification within a larger organization of which Noramco is a part.

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