Customer Service Representative

2 days ago

Abbotsford, British Columbia, Canada East To West traffic Control Ltd. Full time
Job Summary

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at East To West Traffic Control Ltd. as a Receptionist.

Key Responsibilities
  • Provide exceptional customer service to clients and the public, responding to inquiries and resolving issues in a timely and professional manner.
  • Process and maintain accurate records of customer interactions, including phone calls, emails, and in-person visits.
  • Manage and coordinate appointments, meetings, and events, ensuring seamless communication and follow-up.
  • Perform data entry and maintain accurate records of customer information, including contact details and transaction history.
  • Assist with administrative tasks, such as answering phones, responding to emails, and maintaining a clean and organized workspace.
  • Collaborate with colleagues to achieve team goals and objectives, providing support and assistance as needed.
Requirements
  • 1-2 years of experience in a customer-facing role, preferably in a private sector or general office setting.
  • Secondary (high) school graduation certificate or equivalent experience.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups and individuals.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Proficiency in Microsoft Office, including Word, Excel, and Outlook.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.

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