Customer Service Representative

1 week ago


Abbotsford, British Columbia, Canada Amani Ventures Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team at Amani Ventures as a Customer Service Representative. In this role, you will be responsible for providing exceptional support to our clients, addressing their inquiries, and resolving any issues that may arise.

Key Responsibilities
  • Client Communication: Respond to client inquiries via phone, email, or in-person, providing accurate and timely information to ensure customer satisfaction.
  • Issue Resolution: Investigate and resolve client complaints in a professional and courteous manner, ensuring that issues are resolved to the client's satisfaction.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products and services, enabling you to provide expert advice and guidance to clients.
  • Team Collaboration: Work closely with internal teams to ensure seamless communication and coordination, resulting in exceptional client experiences.
  • Continuous Improvement: Stay up-to-date with industry trends and best practices, identifying opportunities for process improvements and implementing changes to enhance client satisfaction.
Requirements
  • Education: Secondary (high) school graduation certificate
  • Experience: Experience an asset
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong problem-solving skills.
Work Environment

Amani Ventures is a dynamic and growing company that values its employees and provides a supportive work environment. As a Customer Service Representative, you will have the opportunity to work with a talented team, develop your skills, and contribute to the company's success.



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