Lincoln Ambassador

1 day ago

Winnipeg, Manitoba, Canada Capital Ford Lincoln (Winnipeg) Full time
About the Role

Capital Ford Lincoln (Winnipeg) is seeking a highly motivated and customer-focused individual to join our team as a Lincoln Concierge. As the Lincoln Concierge, you will be a professional ambassador of our first impressions with our customers.

Key Responsibilities
  • Provide our Lincoln family with a premium experience by ensuring their needs are personally crafted, warm and effortlessly met by providing concierge support for all owner inquiries, whether by phone or in person.
  • Support the sales department during new car delivery when necessary to ensure a quick and efficient delivery experience.
  • Attention to detail is vital in this role, as you will handle customer vehicles. We expect our Concierge to uphold high standards of cleanliness and care for both the vehicles and the customers' belongings.
  • Provide Off-Site vehicle presentation to new car sales customers when appropriate.
  • Assist with general showroom maintenance and lot maintenance when the porter is unavailable.
  • Work with the team to meet the needs of our clients, including personal greetings, access to loaner vehicles, lounge amenities, showroom appearance, appointment scheduling, and surprise-and-delight interactions.
  • You have a clean and insurable driving record as we value safety above all else.
  • Familiarity with the Winnipeg area and its surrounding regions is highly advantageous. Knowledge of various neighborhoods, traffic patterns, and alternate routes will enable you to navigate efficiently and provide a seamless customer service experience for our customers.
About Us

At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers' lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.

Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.

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