Lincoln Concierge

The Lincoln Service Advisor is exclusive to the Lincoln brand and is designed to be the single point of contact for Lincoln clients throughout their entire relationship. The responsibilities include scheduling sales and service appointments (such as pickup & delivery appointments and discovery drives), collaborating closely with other store personnel, identifying client needs, responding to concerns in a professional and timely manner, and delivering the effortless client experience that defines the Lincoln brand. The Lincoln Service Advisor is an essential part of the Lincoln brand promise of warm, human and personally crafted experiences for every client.

**Looking for someone who**:

- Is positive, motivated, willing to go the extra mile
- Has a sense of luxury and instinct for hospitality
- A brand ambassador committed to client loyalty and company success
- Is passionate about continuous learning and development
- Someone with a positive attitude and is a proactive problem-solver
- Able to interface easily with individuals of all levels and across diverse cultures
- Is committed to delivering a warm, personally crafted and effortless experience to every client, every time

**Job Responsibilities **_(Including but not limited to the following.)_
- Maintain and build client satisfaction and loyalty
- Works directly with our Lincoln Team and clients to develop relationships and help bridge disconnects in the sales process. (Including the Lincoln delivery process.)
- Maintains client centricity through ongoing training and assist with planning, motivating, and training store personnel
- Helps oversee the client awareness of amenities, conveniences and programs offered by the dealership
- Work with designated Lincoln Team to meet the needs of our clients, including personal greetings, access to loaner vehicles, lounge amenities, showroom appearance, appointment scheduling, cleanliness of vehicles, surprise-and-delight interactions and follow up calls
- Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements
- Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers
- Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services
- Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines
- Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up
- Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer

**Requirements**:

- Excellent interpersonal and relationship-building skills
- Excellent customer service skills with the desire to exceed expectations
- Luxury car experience an asset
- Strong computer and phone skills
- Current valid driver’s license

Are you ready to become a part of a team that is turning moments into memories for our clients? Are you ready to become an ambassador for a luxury brand on the rise, promoting exceptional products that people fall in love with?

At the forefront of everything, you will be delivering exceptional customer service, building trust and creating long-lasting relationships with our clients. A dedicated Lincoln Service Advisor delivers the effortless client experience that defines the Lincoln brand.

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Work Location: In person