Lincoln Concierge

5 months ago

Winnipeg, Canada Capital Auto Mall Full time

Company:
Capital Ford Lincoln (Winnipeg)

**Capital Ford Lincoln in Winnipeg is seeking a highly motivated and customer-focused individual to join our team as a **_Lincoln Concierge_**.**

**As the **_Lincoln Concierge_**, you will be a professional ambassador of our first impressions with our customers. The Concierge will always maintain a positive attitude and do their part to maintain a healthy team atmosphere. At the same time, ensuring that customers begin their ownership experience with full knowledge of their vehicle’s operation.**

**What we can offer you**
- ** Top Wages and Benefits Program**
- ** On-going Training and Professional Development Opportunities**
- ** A Professional atmosphere, excellent working conditions, dynamic leadership**
- ** Team Outings**
- ** Health, dental and life insurance, short and long-term disability.**
- ** A Family Run and Owned Dealership**

**Your responsibilities**
- ** Provide our Lincoln family with a premium experience by ensuring their needs are personally crafted, warm and effortlessly met by providing concierge support for all owner inquiries, whether by phone or in person, that allows them to leave the dealership with a positive impression.**
- ** Maintain a professional image with solid interpersonal and communication skills as you quickly adapt to changing circumstances and maintain a sense of urgency to ensure efficient service delivery within a fast-paced environment.**
- ** Support the sales department during new car delivery when necessary to ensure a quick and efficient delivery experience. Help with putting a car in the delivery bay, bow, keys etc., as needed.**
- ** Attention to detail is vital in this role, as you will handle customer vehicles. We expect our Concierge to uphold high standards of cleanliness and care for both the vehicles and the customers' belongings.**
- ** Provide Off-Site vehicle presentation to new car sales customers when appropriate.**
- ** Assist with general showroom maintenance and lot maintenance when the porter is unavailable.**
- ** Work with the team to meet the needs of our clients, including personal greetings, access to loaner vehicles, lounge amenities, showroom appearance, appointment scheduling, and surprise-and-delight interactions.**
- ** You have a clean and insurable driving record as we value safety above all else.**
- ** Familiarity with the Winnipeg area and its surrounding regions is highly advantageous. Knowledge of various neighborhoods, traffic patterns, and alternate routes will enable you to navigate efficiently and provide a seamless customer service experience for our customers.**

At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.

Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.

Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.

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