Sales Team Supervisor

4 weeks ago

Banff, Alberta, Canada Roots Full time
WHAT WE'RE SEEKING?

The Sales Team Supervisor serves as a vital link between the management team and the sales staff by facilitating the operational activities of the store and inspiring the team to surpass targets. Reporting directly to the Store Manager, the Sales Team Supervisor offers support and coverage in the absence of the Store and Assistant Managers. They exemplify the desired sales and customer service behaviors consistently to foster an environment dedicated to delivering an outstanding and positive in-store experience for both customers and employees.

To excel in this role, you should have:
  • A minimum of 1 year of relevant experience in a retail apparel setting; experience in luxury retail is advantageous.
  • A demonstrated ability to effectively lead a sales team; recognized as a leader among colleagues.
  • Experience with point-of-sale management, daily financial procedures, and timely report submissions.
  • Strong organizational and problem-solving capabilities.
  • A commitment to providing an exceptional customer experience.
  • The ability to work collaboratively while being self-driven.
  • Flexibility for varied weekly shifts, including weekends, closing, and holidays.
YOUR CONTRIBUTION WILL BE SIGNIFICANT

This position offers a chance to influence our company's trajectory by:
  • Fostering a customer-centric sales culture and enhancing brand loyalty through comprehensive product knowledge.
  • Collaborating with store management to implement action plans that optimize performance and ensure effective execution of all operational activities.
  • Providing insights and solutions to the leadership team that lead to increased productivity and enhanced store operations.
  • Assisting management in onboarding and training new associates.
  • Coaching team members on customer service principles and delivering constructive feedback.
  • Helping to resolve customer service issues.
  • Overseeing and assigning tasks to the team to maximize operational efficiency.
  • Communicating performance feedback to store management regarding individual and team contributions.
  • Ensuring the team receives scheduled breaks and meal periods.
  • Encouraging open communication on the sales floor.
  • Ensuring compliance with all company policies, procedures, and guidelines.
  • Executing opening and closing procedures, along with any inventory responsibilities as assigned.
WHY CHOOSE ROOTS?

Roots represents more than just a brand; it embodies a culture and lifestyle. We seek dynamic individuals who are passionate about retail and fashion, who embrace challenges, and who share our vision for a safer, cleaner, and healthier planet.

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