Training and Documentation Specialist

1 month ago


Mississauga, Ontario, Canada Royal Bank of Canada> Full time

Job Summary

Job Description

What is the opportunity?

The Royal Bank of Canada is seeking a skilled Training and Documentation Specialist to join our team. As a key member of our Shareholder Services department, you will be responsible for creating and delivering high-quality training programs to enhance the skills and knowledge of our staff. Your expertise will help us maintain our competitive edge in the financial services industry.

Key Responsibilities:

  • Develop and deliver training programs for new hires and existing staff
  • Design and maintain knowledge-based tools to support Shareholder Services teams
  • Collaborate with subject matter experts to ensure training content is accurate and up-to-date
  • Provide coaching and on-the-job training as needed
  • Develop and administer assessment tools to evaluate training effectiveness

Requirements:

  • 3-5 years of experience in training and documentation
  • Expertise in SharePoint design and best practices
  • In-depth knowledge of financial services, specifically Mutual Funds and Segregated Funds administration

What We Offer:

  • A comprehensive Total Rewards Program, including bonuses and flexible benefits
  • Leaders who support your development through coaching and mentoring
  • Opportunities to make a meaningful impact and contribute to the success of our clients and communities
  • A dynamic, collaborative, and progressive work environment

Job Skills:

  • Agile Methodology
  • Business Data Analysis
  • Business Process Modeling
  • Commercial Acumen
  • Communication
  • Critical Thinking
  • Decision Making
  • Group Problem Solving
  • Interpersonal Relationship Management
  • Requirements Analysis

Additional Job Details:

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Inclusion and Equal Opportunity Employment:

At Royal Bank of Canada, we value diversity and inclusion. We are committed to creating an equitable workplace where employees can bring their true selves to work. We strive to provide an accessible candidate experience for our prospective employees with different abilities.



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