Front Office Manager
2 weeks ago
We are seeking an experienced and skilled Front Office Manager to join our team at Banff Aspen Lodge. As a key member of our management team, you will be responsible for providing exceptional guest service, managing the day-to-day operations of the Front Desk, and leading a team of front office staff.
Key Responsibilities- Guest Service
- Provide outstanding service to guests, ensuring their needs are met and exceeded.
- Effectively handle guest queries and concerns, responding professionally and efficiently.
- Front Desk Operations
- Oversee the day-to-day operations of the Front Desk, ensuring smooth and efficient check-in and check-out processes.
- Manage front office staff, providing guidance, training, and coaching to ensure excellent service delivery.
- Leadership and Development
- Lead by example, demonstrating strong leadership skills and a commitment to excellence.
- Develop and implement strategies to improve guest satisfaction and loyalty.
- Provide ongoing training and support to front office staff, ensuring they have the skills and knowledge needed to deliver exceptional service.
- Revenue Generation and Control
- Monitor and control room revenue, ensuring accurate and timely billing.
- Manage front office inventory, ensuring adequate supplies and minimizing waste.
- Health and Safety
- Ensure compliance with health and safety regulations, maintaining a safe and secure environment for guests and staff.
- Monitor and report any safety issues or concerns.
- Job Requirements
- Experience: 4 years front desk experience, with prior supervisory experience an asset.
- Education: Hospitality diploma or degree, with CPR and First Aid certification.
- Criminal Record Check: Required.
- Availability: Must be available to work a variety of shifts, including evenings, weekends, and holidays.
- Competitive salary range: $58,000.00-$64,000.00 per year.
- Benefit plan, including medical, dental, and vision coverage.
- Annual education allowance to support professional development.
- Opportunities for career advancement and professional growth.
-
Front Office Reception Agent
6 days ago
Banff, Alberta, Canada Accor Full timeJob Title: Front Office Reception AgentAt Fairmont Banff Springs, we are seeking a skilled and friendly Front Office Reception Agent to join our dynamic team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Provide professional...
-
Front Office Reception Agent
6 days ago
Banff, Alberta, Canada Accor Full timeJob Title: Front Office Reception AgentAt Fairmont Banff Springs, we are seeking a skilled and friendly Front Office Reception Agent to join our dynamic team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Provide professional...
-
Front Office Reception Agent
3 days ago
Banff, Alberta, Canada Accor Full timeFront Office Reception AgentAre you a hospitality enthusiast seeking a challenging role in a dynamic team? As a Front Office Reception Agent at Fairmont Banff Springs, you will have the opportunity to provide exceptional service and create lasting memories for our guests.Key Responsibilities:Offer professional, friendly, and engaging service to guestsGreet,...
-
Front Office Reception Agent
3 days ago
Banff, Alberta, Canada Accor Full timeFront Office Reception AgentAre you a hospitality enthusiast seeking a challenging role in a dynamic team? As a Front Office Reception Agent at Fairmont Banff Springs, you will have the opportunity to provide exceptional service and create lasting memories for our guests.Key Responsibilities:Offer professional, friendly, and engaging service to guestsGreet,...
-
Front Office Reception Agent
2 weeks ago
Banff, Alberta, Canada Accor Full timeJob Summary:We are seeking a highly skilled and customer-focused Front Office Reception Agent to join our team at Fairmont Banff Springs. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Provide professional, friendly, and...
-
Front Office Reception Agent
2 weeks ago
Banff, Alberta, Canada Accor Full timeJob Summary:We are seeking a highly skilled and customer-focused Front Office Reception Agent to join our team at Fairmont Banff Springs. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Provide professional, friendly, and...
-
Front Office Reception Agent
2 weeks ago
Banff, Alberta, Canada Accor Full timeJob Summary:We are seeking a highly skilled and customer-focused Front Office Reception Agent to join our team at Fairmont Banff Springs. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Provide professional, friendly, and...
-
Front Office Reception Agent
2 weeks ago
Banff, Alberta, Canada Accor Full timeJob Summary:We are seeking a highly skilled and customer-focused Front Office Reception Agent to join our team at Fairmont Banff Springs. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Provide professional, friendly, and...
-
Hotel Front Office Supervisor
1 month ago
Banff, Alberta, Canada Banff Lodging Co. Full timeFront Office Manager - Hotel Canoe & Suites As a prominent player in the hospitality sector, Banff Lodging Co. provides a wide array of career opportunities with attractive compensation and extensive benefits. Our focus on delivering exceptional guest experiences is complemented by our commitment to our employees. We cherish collaboration, innovation,...
-
Front Desk Operations Manager
1 day ago
Banff, Alberta, Canada Banff Caribou Properties Ltd. Full timeFront Desk Supervisor Job DescriptionBanff Lodging Co. is seeking a Front Desk Supervisor to play a pivotal role in ensuring the smooth operation of our front desk services. As a Front Desk Supervisor, you will lead by example, overseeing a team of front desk agents, and setting the standard for impeccable customer service.Key Responsibilities:Supervise and...
-
Front Desk Operations Manager
24 hours ago
Banff, Alberta, Canada Banff Caribou Properties Ltd. Full timeFront Desk Supervisor Job DescriptionBanff Lodging Co. is seeking a Front Desk Supervisor to play a pivotal role in ensuring the smooth operation of our front desk services. As a Front Desk Supervisor, you will lead by example, overseeing a team of front desk agents, and setting the standard for impeccable customer service.Key Responsibilities:Supervise and...
-
Front Office Reception Agent
1 week ago
Banff, Alberta, Canada Accor Full timeFront Desk Reception AgentAre you a hospitality professional looking to advance your skills and abilities? As a Front Desk Reception Agent at Fairmont Banff Springs, you will have the opportunity to work with a dynamic team to consistently provide outstanding service and create genuine and lasting memories for our guests.Key Responsibilities:Offer...
-
Front Office Reception Agent
7 days ago
Banff, Alberta, Canada Accor Full timeFront Desk Reception AgentAre you a hospitality professional looking to advance your skills and abilities? As a Front Desk Reception Agent at Fairmont Banff Springs, you will have the opportunity to work with a dynamic team to consistently provide outstanding service and create genuine and lasting memories for our guests.Key Responsibilities:Offer...
-
Front Office Reception Agent
1 day ago
Banff, Alberta, Canada Accor Full timeFront Desk Reception AgentAre you a hospitality enthusiast seeking a challenging role in a dynamic team? As a Front Desk Reception Agent at Fairmont Banff Springs, you will have the opportunity to provide exceptional service and create lasting memories for our guests.Key Responsibilities:Offer professional, friendly, and engaging service to guestsGreet,...
-
Front Office Reception Agent
2 days ago
Banff, Alberta, Canada Accor Full timeFront Desk Reception AgentAre you a hospitality enthusiast seeking a challenging role in a dynamic team? As a Front Desk Reception Agent at Fairmont Banff Springs, you will have the opportunity to provide exceptional service and create lasting memories for our guests.Key Responsibilities:Offer professional, friendly, and engaging service to guestsGreet,...
-
Front Office Reception Agent
4 days ago
Banff, Alberta, Canada Accor Full timeFront Desk Reception AgentAre you a hospitality professional looking to advance your skills and abilities? As a Front Desk Reception Agent at Fairmont Banff Springs, you will have the opportunity to work with a dynamic team to provide outstanding service and create lasting memories for our guests.Key Responsibilities:Offer professional, friendly, and...
-
Front Office Reception Agent
4 days ago
Banff, Alberta, Canada Accor Full timeFront Desk Reception AgentAre you a hospitality professional looking to advance your skills and abilities? As a Front Desk Reception Agent at Fairmont Banff Springs, you will have the opportunity to work with a dynamic team to provide outstanding service and create lasting memories for our guests.Key Responsibilities:Offer professional, friendly, and...
-
Front Office Reception Agent
11 hours ago
Banff, Alberta, Canada Accor Full timeFront Desk Reception AgentAre you a hospitality enthusiast seeking a dynamic role that combines exceptional service with a passion for delivering memorable experiences? As a Front Desk Reception Agent at Fairmont Banff Springs, you will be the first point of contact for our guests, setting the tone for their stay with us.Key Responsibilities:Provide warm and...
-
Front Office Reception Agent
8 hours ago
Banff, Alberta, Canada Accor Full timeFront Desk Reception AgentAre you a hospitality enthusiast seeking a dynamic role that combines exceptional service with a passion for delivering memorable experiences? As a Front Desk Reception Agent at Fairmont Banff Springs, you will be the first point of contact for our guests, setting the tone for their stay with us.Key Responsibilities:Provide warm and...
-
Hotel Front Office Supervisor
1 month ago
Banff, Alberta, Canada Banff Lodging Co. Full timeHotel Front Office Supervisor At Banff Lodging Co., we pride ourselves on being one of the premier hospitality organizations in the region, offering a wide array of career opportunities that come with competitive compensation and extensive benefits. Our focus on delivering exceptional guest experiences is complemented by our commitment to our employees....