Retail Operations Supervisor

1 month ago


Prince Rupert, Canada Mackenzie Furniture Ltd Full time
Position Overview

The Retail Operations Supervisor at Mackenzie Furniture Ltd plays a crucial role in overseeing daily store activities and ensuring a high standard of customer service.

Key Responsibilities
  • Staff Management: Allocate tasks to sales personnel and oversee their performance.
  • Recruitment and Training: Conduct hiring processes and facilitate training sessions for new employees.
  • Merchandise Returns: Approve and manage the return of products.
  • Scheduling: Create and manage employee work schedules to ensure adequate coverage.
  • Sales Activities: Engage in selling products and achieving sales targets.
  • Reporting: Generate reports related to sales performance, inventory management, and staffing issues.
  • Issue Resolution: Address customer inquiries, complaints, and any supply chain challenges that may arise.
  • Inventory Management: Organize and oversee the maintenance of stock levels.
  • Team Coordination: Supervise and coordinate the activities of retail staff.
Supervision

Direct oversight of retail sales associates and sales clerks.

Work Environment

Requires attention to detail, with physical demands including walking, sitting, and standing for extended periods.

Candidate Profile
  • Client Focus: Strong commitment to customer satisfaction.
  • Interpersonal Skills: Excellent communication abilities.
  • Adaptability: Ability to adjust to changing situations.
  • Organizational Skills: Highly organized and reliable.
  • Team Collaboration: Proven ability to work effectively within a team.
Experience Requirements

Minimum of 1 year to less than 2 years of relevant experience is required.

Benefits
  • Health Care: Comprehensive health care plan provided.
  • Employment Duration: Permanent position.
  • Language of Work: English.
  • Work Hours: 40 hours per week.


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