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Retail Operations Supervisor

3 months ago

Prince Rupert, Canada Mackenzie Furniture Ltd Full time
Position Overview

The Retail Operations Supervisor at Mackenzie Furniture Ltd plays a crucial role in overseeing daily store activities and ensuring a high standard of customer service.

Qualifications
  • Education: Completion of secondary school is required.
  • Experience: A minimum of 1 to 2 years in a supervisory role within retail is preferred.
Key Responsibilities
  • Delegate tasks to sales personnel effectively.
  • Recruit, train, and develop staff members.
  • Authorize product returns as necessary.
  • Create and manage employee work schedules.
  • Engage in direct sales activities.
  • Compile and analyze reports on sales performance, inventory management, and staffing issues.
  • Address and resolve customer inquiries, complaints, and product availability challenges.
  • Maintain organized inventory systems.
  • Oversee and coordinate the efforts of retail staff.
Supervisory Responsibilities

Direct supervision of retail sales associates and clerks.

Work Environment
  • Attention to detail is essential.
  • Physical stamina for walking, sitting, and standing for extended periods is required.
Personal Attributes
  • Strong client focus and interpersonal skills.
  • Excellent verbal communication abilities.
  • Adaptability and organizational skills.
  • Dependability and teamwork orientation.
Benefits
  • Comprehensive health care plan.
  • Employment Type: Permanent position.
  • Work Language: English.
  • Hours: 40 hours per week.