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Veterinary Client Care Coordinator

2 months ago

Calgary, Alberta, Canada VCA Canada Full time

Veterinary Client Care Coordinator

Location: Calgary, AB

Coach Hills Animal Hospital is currently welcoming a full-time Client Care Coordinator to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated.

  • Preference will be given to those with experience in customer service and administrative duties.
  • Knowledge of medical terminology and our VCA Woofware is considered an asset.
  • Excellent customer service skills; a real aptitude for putting pets and pet parents at ease and creating a welcoming environment.
  • Ability to answer a multiline phone system and track and book appointments effectively.
  • Scheduling appointments; Admitting and discharging pet patients.
  • Invoicing/billing; creating estimates and processing payments.
  • Take initiative and work independently.
  • A Veterinary Assistant (VA) or Veterinary Assistant Office Administration (VAOA) program certificate is an asset.
  • General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas.
  • Willingness to learn more regarding; veterinary services, updated medical office procedures, and assist the Veterinary staff with various tasks and treatments.
  • A love for all companion animals.

What VCA Canada Offers

We are committed to providing a diverse and inclusive work environment that values the contributions of all employees. With an extensive network of hospitals across Canada, each location offers a unique experience, a local community feel, and a caring culture of wellness and appreciation.

  • VCA Canada Student Loan RRSP Program – Ask us more.
  • Competitive wages and benefits.
  • Annual uniform allowance.
  • Exceptional career development: there is room to grow here.
  • RRSP Employer 5% Match Program – saving for your future just got easier.
  • Extensive online anytime-anywhere access to journals and textbooks.
  • Employee Assistance Program to support your health and wellbeing.
  • Referral Bonus Rewards.
  • Opportunities to give back to your community through VCA initiatives.
  • Generous personal pet care discounts.
  • And extra perks like shopping discounts and cool wellness apps.