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Veterinary Client Care Coordinator
2 months ago
Veterinary Client Care Coordinator
Location: Calgary, AB
Dalhousie Varsity Animal Hospital is currently welcoming a full-time Client Care Coordinator to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated.
- Preference will be given to those with experience in customer service and administrative duties.
- Knowledge of medical terminology and our VCA Woofware is considered an asset.
- Excellent customer service skills; a real aptitude for putting pets and pet parents at ease and creating a welcoming environment.
- Ability to answer a multiline phone system and track and book appointments effectively.
- Scheduling appointments; Admitting and discharging pet patients.
- Invoicing/billing; creating estimates and processing payments.
- Take initiative and work independently.
- A Veterinary Assistant (VA) or Veterinary Assistant Office Administration (VAOA) program certificate is an asset.
- General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas.
- Willingness to learn more regarding; veterinary services, updated medical office procedures, and assist the Veterinary staff with various tasks and treatments.
- A love for all companion animals.
What VCA Canada Offers
Competitive Wages and Benefits
- VCA Canada Student Loan RRSP Program – Ask us more.
- Annual uniform allowance.
- Exceptional career development: there is room to grow here.
- RRSP Employer 5% Match Program – saving for your future just got easier.
- Extensive online anytime-anywhere access to journals and textbooks.
- Employee Assistance Program to support your health and wellbeing.
- Referral Bonus Rewards.
- Opportunities to give back to your community through VCA initiatives.
- Generous personal pet care discounts.
- And extra perks like shopping discounts and cool wellness apps.
