Veterinary Client Care Coordinator

2 weeks ago

Calgary, Alberta, Canada VCA Canada Full time

Veterinary Client Care Coordinator

Location: Calgary, AB

CALGARY ANIMAL REFERRAL AND EMERGENCY CENTRE is currently welcoming a full-time Client Care Coordinator to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated.

The ideal candidate is organized, calm under pressure, and customer service-focused:

  • Prior experience in customer service and administrative duties
  • Prior knowledge or ability to learn medical terminology and VCA Woofware
  • Excellent customer service skills; a real aptitude for putting pets and pet parents at ease and creating a welcoming environment
  • Ability to answer a multiline phone system and track and book appointments effectively
  • Scheduling appointments; Admitting and discharging pet patients
  • Invoicing/billing; creating estimates and processing payments
  • Initiative in carrying out assignments independently
  • Attention to detail with above-average time management skills
  • General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas
  • Willingness to learn more regarding veterinary services, updated medical office procedures, and assist the Veterinary staff with various tasks and treatments
  • Must be flexible and available to work shift work (early as 6am and late as 2am), weekdays, weekends, and holidays.
  • Previous veterinary experience or graduated from an accredited Veterinary Assistant program is preferred

What VCA Canada Offers

With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of wellness and appreciation you can thrive in.

  • VCA Canada Student Loan RRSP Program– Ask us more
  • Competitive wages and benefits
  • Annual uniform allowance
  • Exceptional career development: there is room to grow here
  • RRSP Employer 5% Match Program – saving for your future just got easier
  • Extensive online anytime-anywhere access to journals and textbooks
  • Employee Assistance Program to support your health and wellbeing
  • Referral Bonus Rewards
  • Opportunities to give back to your community through VCA initiatives
  • Generous personal pet care discounts
  • And extra perks like shopping discounts and cool wellness apps

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