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Restaurant Operations Manager

2 months ago

Langley Township, Canada Bob's Restaurant 2015 Ltd Full time
Job Summary

We are seeking a highly skilled Restaurant Manager to join our team at Bob's Restaurant 2015 Ltd. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and driving business growth.

Key Responsibilities
  • Operations Management
    • Plan and organize daily restaurant operations to ensure seamless service delivery.
    • Develop and implement operational procedures to improve efficiency and productivity.
    • Monitor and control inventory levels to minimize waste and optimize stock levels.
  • Staff Management
    • Recruit, train, and develop a high-performing team of restaurant staff.
    • Set staff work schedules and ensure adequate staffing levels to meet customer demand.
    • Conduct regular performance reviews to identify areas for improvement.
  • Customer Service
    • Ensure exceptional customer service standards are maintained at all times.
    • Address customer complaints and concerns in a professional and timely manner.
    • Develop and implement customer retention strategies to drive repeat business.
  • Financial Management
    • Prepare and manage budgets to ensure financial targets are met.
    • Monitor and control cash handling and banking procedures.
    • Conduct regular financial reviews to identify areas for cost savings.
  • Marketing and Promotion
    • Develop and implement marketing strategies to drive business growth.
    • Collaborate with the marketing team to create promotional campaigns and events.
    • Monitor and analyze sales data to identify trends and opportunities.
  • Health and Safety
    • Ensure compliance with health and safety regulations and standards.
    • Develop and implement health and safety procedures to minimize risks.
    • Conduct regular health and safety audits to identify areas for improvement.
  • Supervision
    • Supervise a team of 5-10 restaurant staff.
  • Work Conditions and Physical Capabilities
    • Work in a fast-paced environment with high pressure to meet customer demand.
    • Work varied shifts, including evenings, weekends, and holidays.
    • Ability to lift up to 25 pounds and stand for long periods.
  • Personal Suitability
    • Excellent communication and interpersonal skills.
    • Ability to work effectively in a team environment.
    • Strong problem-solving and analytical skills.