Customer Service Representative

1 month ago


Campbell River, British Columbia, Canada Sonova Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Representative. As a key member of our team, you will be responsible for providing exceptional customer service in a fast-paced retail clinic environment.

Key Responsibilities
  • Provide exceptional customer service in person, over the phone, and by email
  • Schedule appointments and organize files for the clinic's Hearing Care Professionals
  • Manage and maintain client accounts while building relationships
  • Work with insurance companies to ensure successful third-party billing operations
  • Assist with cleanings and minor in-clinic device repairs
What We Offer
  • Competitive starting wage of $20/hour based on full-time employment
  • Extended Health Benefits Package from day one
  • Three weeks of vacation time to start, increasing with tenure
  • Personal time off, including your birthday
  • Eligible for quarterly bonus
  • Growth and development opportunities, including education sponsorship
About Us

Connect Hearing Canada is the largest and leading hearing care provider in Canada, part of the Sonova family of brands. We're passionate about making a difference in the lives of our clients and helping transform their hearing health.



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