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Service Quality Analyst
3 months ago
About Us
Community Living British Columbia (CLBC) is a Crown corporation dedicated to providing essential supports and services for adults with developmental disabilities and their families. Our mission is to foster communities of belonging and lives enriched by connection.
Position Overview
As a Service Quality Analyst at CLBC, you will serve as the primary liaison for service providers, ensuring the delivery of high-quality services.
Key Responsibilities
- Drafting and negotiating service contracts, including financial terms and service quantities.
- Advising on contract compliance and necessary corrective actions in service delivery.
- Collaborating with Facilitators to assess support requests, service availability, and resource appropriateness.
- Conducting on-site evaluations of residential facilities and programs to address service quality and competency issues.
- Assisting individuals and families in crisis situations in partnership with Facilitators.
- Building and nurturing new service partnerships.
- Facilitating service collaboration and establishing cost-sharing agreements.
- Coordinating with key personnel regarding funding challenges and participating in local budget oversight.
- Analyzing financial reports to ensure services align with approved funding.
Qualifications
- A Bachelor's degree in Business, Social Work, or a related field is preferred.
- Experience in the social services sector, particularly in resource development or contract management, is advantageous.
- An equivalent combination of education and experience may be considered.
A valid Class 5 driver's license and a clean driving record are required.
Work Arrangement
This position offers a hybrid work model, combining on-site office responsibilities with the flexibility to work remotely within BC after a successful probationary period.
Additional Information
Classification: Social Program Officer (Growth to R24) / Starting salary ranges from $39.30 to $41.65 per hour.
We are committed to providing reasonable accommodations for candidates with disabilities throughout the recruitment process.
CLBC actively encourages applications from all equity-seeking groups.
