User Support Specialist

1 month ago


Brantford ON, Canada UFT CAN. Inc. Full time
Job Title: User Support Technician

We are seeking a highly skilled User Support Technician to join our team at UFT CAN. Inc.

Job Responsibilities:
  • Operate and support the electrospinning process by troubleshooting software and hardware issues in the laboratory and online testing equipment.
  • Ensure smooth support operations and provide technical support to the company experiencing difficulties with hardware and software issues.
  • Diagnose and resolve technical problems to minimize disruption to production.
  • Install and set up new computers and software.
  • Maintain accurate records of issues and solutions in a problem log.
  • Teach users how to use new software.
  • Support production and manufacturing.
  • Other duties as assigned.
Job Skills Required:
  • College Diploma in computer technology field.
  • One year of previous experience as user support in industrial equipment/machines.
  • Familiarity with operating systems and common software applications.
  • Excellent problem-solving skills.
  • Ability to make effective decisions under pressure.
  • Willingness to work flexibly.
Work Environment:

Full-time position, approximately 40 hours per week, at an hourly rate of $34.00 - $36.04 per hour, exclusive of benefits and bonuses.

8-hour shift varies throughout the week.

Language of Work: English.



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