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Food and Beverage Server

2 months ago


Niagara Falls, Ontario, Canada Hornblower Cruises and Events Full time
About the Opportunity

The Food and Beverage Server is responsible for providing exceptional customer service to guests on land and water. This role involves selling and upselling food, beverage, and retail items while maintaining a clean and appealing work environment.

Key Responsibilities
  • Greets guests in a polite and pleasant manner, answering questions about Niagara Falls and local attractions
  • Takes and serves food and beverage orders in a timely manner in a fast-paced environment
  • Responsible for all sales transactions, including cash handling and reconciliation
  • Upsells items to guests based on their preferences and the type of boat experience
  • Expert knowledge of retail offerings, food and beverage menu items, and food ingredients
  • Executes opening and closing activities, including stocking, replenishing, and cleaning
  • Counts money in cash drawers at the beginning of shift to ensure accuracy
  • Rotates food and beverage products to maintain freshness
  • Advises supervisors when stock is low or needs replenishing
  • Checks on guests ordering alcohol who appear to be under 30 years old
  • Works as a team under stressful conditions during high volume business levels
  • Complies with health and safety standards, company policies, and legislative requirements
Requirements and Qualifications
  • High school diploma or equivalent
  • 1-2 years of serving experience in food and beverage or customer service experience in a hospitality environment
  • Smart Serve Certification
  • Proficiency in POS cash register and cash handling
  • Excellent communication and interpersonal skills
  • Strong organizational, multitasking, and troubleshooting skills
  • Familiarity with alcohol and food regulations, laws, and practices
  • Knowledge of another language is an asset
About Us

City Experiences is a leading provider of amazing experiences on land and water. Our 40-year success has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. We are committed to providing exceptional customer service and creating a positive work environment for our employees.