Food and Beverage Server
1 month ago
About the Opportunity:
The Food and Beverage Server ensures that all guests of Niagara City Cruises are offered and receive prompt food, beverage and retail service on land and on water. The Server provides guests with excellent customer service while selling and upselling food, beverage and retail items. This is all done while maintaining a clean and appealing work environment. This position reports to the Food, Beverage and Retail Supervisors.
Crew Benefits:
- Competitive Wage
- Retention Bonus - up to $
- Complimentary Cruise Tickets, Parking & Uniforms
- Crew Recognition Awards
- Crew Referral Program - up to $ per referral
- Crew Events
- Paid Training
Essential Duties & Responsibilities:
- Greet guests in a polite and pleasant manner; answer questions regarding Niagara Falls and other local attractions
- Take and serve food and beverage orders in a timely manner in a fast-paced environment
- Responsible for all sales transactions from selling food, beverage and retail items to cash reconciling in an accurate and timely fashion
- Upsell items to guests that would best accompany the type of boat experience or food and beverage items they are purchasing (glow product with nighttime boat experience, novelty glass with beverage)
- Expert knowledge of retail offerings, food and beverage menu items, and food ingredients
- Execute all opening and closing activities which include stocking, replenishing, wiping, sweeping and other duties as required to maintain an appealing, hygienic, healthy and safe environment for staff and guests in their designated work areas
- Count money in cash drawers at the beginning of shift (sorts, counts currency and coins) to ensure that amounts are correct and that change amounts are adequate
- Rotate food and beverage products by practicing first in and first out procedures
- Advise Supervisor when food, beverage and/or retail stock is in need of replenishing
- Check on any guests ordering alcohol who look under 30 years old
- Work as a team under stressful conditions during high volume business levels
- Comply with Health & Safety standards, company and departmental policies and procedures and legislative requirements
- Attend training and departmental meetings as scheduled by management
- Adhere to all health and safety regulations
- Work with a safety mindset by following all safety policies, procedures and safety measures (PPE). Identify and bring forward risks, hazards and opportunities on the job. Actively participate in health and safety in the workplace
- Ability to work various shifts, including days, evenings, weekends and holidays
- Maintain a neat, clean and well-groomed appearance (refer to appearance standards in employee handbook)
- Report to work on time and for all scheduled shifts
- Understand all Niagara City Cruises' policies and procedures relating to the employee's role within the company
- Maintain any applicable licenses and certifications
- Complete any other duties as assigned
Requirements & Qualifications:
- or equivalent as recognized by the Ministry of Education
- 1-2 years of serving experience in food and beverage preferred or customer service experience preferably in a hospitality environment
- Smart Serve Certification
- Proficiency in POS cash register, cash handling
- Excellent communication and interpersonal skills
- Strong organizational, multitasking, and troubleshooting skills in a fast-paced work environment
- Familiar with Alcohol and Food regulations, laws and practices
- Knowledge of another language in addition to English is preferred
- A positive attitude and good work ethic
- Must be able to work all shifts including days, weekends and holidays
- Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 20 pounds (10 kilograms)
- Walk, stand, sit and work in all types of weather conditions for extended periods
- Continually and repeatedly perform functions indoors and outdoors
- If required, wear assigned Personal Protective Equipment (PPE) (non-slip shoes, gloves, weather appropriate dress attire, sun protection)
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