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Customer Service Representative
2 months ago
About Groupe TVA
Groupe TVA is one of the leading telecommunications companies in Canada, with a unique and privileged relationship with its customers. We are highly regarded by our clients, who consider us the most admired telecommunications company in Quebec.
Working at Groupe TVA means joining a cutting-edge technology company that is constantly growing. It also means joining a team of experienced, multidisciplinary professionals who are eager to share their expertise.
About the Role
As a Customer Service Representative, you will be an ambassador for our vision of delivering the best possible customer experience. You will be responsible for responding to incoming calls and providing personalized, high-quality support to our customers. Your mission will be to offer them advice and services that meet their needs.
What We Offer
- Take advantage of the benefits of working from home with a 100% remote job.
- Enjoy a starting hourly wage of $ with the possibility of a evening and weekend premium.
- Develop your skills quickly through our comprehensive and paid training program.
- Benefit from discounts on Vidéotron services up to 80% as well as our partners in the food, entertainment, fitness, and more sectors.
- Enjoy complete group insurance and a collective pension plan (depending on the position).
- Foster your well-being through our well-being program, which values physical, psychological, financial, and social health.
- Benefit from our employee assistance program at all times for you and your family.
- Develop your full potential and imagine all that you can become within the Québecor family through our various career opportunities.
- Seize the opportunity to contribute to the success of a company that shares your values by supporting over 400 organizations.
Requirements
- Be available to work hours per week (day, evening, weekend).
- Be bilingual (French/English).
- Have excellent listening skills.
- Be able to express yourself and communicate easily.
- Have a customer-focused and action-oriented profile.
- Be able to learn quickly.
Additional Information
If your profile is selected for the position, we will contact you to get to know you better #LI-DNP
Check out our website to get an idea of the projects you could contribute to
We value your uniqueness
We are committed to creating and maintaining an accessible, equitable, and inclusive work environment to represent the diversity within the community in which the company operates. We strive to provide a work environment where each person is valued and respected for who they are, allowing them to reach their full potential. We can't wait to discover all the facets that make you a unique individual
We are committed to offering accessibility measures to individuals who request them. If you need accommodations at any stage of the process, please do not hesitate to let us know during your initial exchanges with us.
