Bilingual Accounting Software Trainer

1 month ago

Calgary, Alberta, Canada PBS Systems Inc. Full time
Job Title: Bilingual Accounting Software Trainer

We are seeking a highly skilled and bilingual individual to join our team as a Bilingual Accounting Software Trainer. As a key member of our Dealer Management System (DMS) team, you will be responsible for providing training and support to our customers on our software platform.

Job Summary:

The successful candidate will have a strong background in accounting and software training, with excellent communication and interpersonal skills. You will be responsible for learning and developing an understanding of our software, as well as the process for training customers on our platform.

Key Responsibilities:
  • Learn and develop an understanding of our Dealer Management System software
  • Learn and develop an understanding of the process for training customers on our software
  • Provide excellent support to our customers in our software
  • Be able to talk about and navigate our DMS Software to better assist our customers
  • Work directly with customers and train all sessions in assigned silo and if possible other silos
  • Maintain a positive relationship with customers, identifying customer needs and ensuring they are being met or exceeded
  • Respond to both internal and external training requests in a timely manner
  • Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
  • Create and maintain a positive work environment
  • Knowledge sharing within own silo and others within DTO
  • Maintain documentation and update as processes change within department
  • Willingness to commit to an ongoing system of education and cross-training
  • Ensure DTO queue is monitored
  • Willingness to go the "Extra Mile"
Requirements:
  • Fluent in French and English (speaking, reading, writing)
  • 1-2 years' previous experience in the automotive industry, dealership environment or PBS is an asset
  • High School Diploma
  • Computer proficient with knowledge of Microsoft Office Suite
  • Effective time management & organizational skills
  • Strong multi-tasking & prioritization
  • Ability to travel within Canada and the USA up to 2 weeks per month; in consequence proof of Covid-19 vaccination, valid passport and/or US visa (if applicable), and valid full class driver's license is required
What We Offer:
  • Internal promotion and growth opportunities
  • An education department dedicated to helping you with professional and personal development
  • The opportunity to travel
  • Free parking
  • Staff events
  • Competitive annual base salary
  • Bonus for product certification up to $4,800 per year
  • Great referral bonus
  • Staff discounts with GM, Dell, Goodlife and more.

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