Lead Quality Assurance Manager

Position Overview

Role Summary

What Awaits You?

In the capacity of Senior Manager, Quality Assurance and Improvement Program, you will play a pivotal role in the establishment, upkeep, and execution of a Global Quality Assurance and Improvement Program (Global QAIP). This involves conducting designated evaluations of engagements and performing assessments pertinent to various activities across the CAE Group, aimed at: a) Quality Assurance, ensuring reasonable assurance to key stakeholders regarding compliance with the IA Charter, relevant Standards (primarily IIA Standards and Code of Ethics, and ISACA), and b) Enhancements, focusing on evaluating the effectiveness and efficiency of operations.

The Global QAIP encompasses CAE Group operations worldwide across all platforms, functions, and RBC entities, thus QA evaluations will span all engagements undertaken by Internal Audit, the US Credit Risk Review teams, and the SOX Centre of Excellence team.

The RBC CAE Group utilizes a distinctive perspective — with a synchronized view across the entire business — to provide valuable insights that not only assure but also illuminate a broader perspective, connect various elements, establish best practices, and expand possibilities. We integrate intelligence to safeguard and empower RBC.

Your Responsibilities

Quality Assurance

• Oversee Quality Assessment evaluations:
  • Lead and execute assigned QA evaluations (including vertical file reviews, horizontal and other assessments such as real-time reviews of quarterly IA reporting to global and regional Audit Committees, annual internal (QAIP) evaluation of IA activities, Regulatory Issue Validations, and independent validation assessments of IA owned MRA closure actions through the consistent application of the Global QAIP Core Principles, Methodology, and Processes. The QA evaluations will be determined by an Annual QA Plan and may include additional ad-hoc evaluations as necessary.
  • Guide and mentor other QA team members involved in evaluations led by you.
  • Ensure standard QA Test Procedures are executed effectively and/or lead the creation of engagement-specific QA testing plans where necessary. Ensure documentation of work is thorough, and results/conclusions are articulated to meet QA objectives. Ensure the rationale for classification of findings and ratings is documented in QA workpapers.
  • Review and confirm QA results with senior management and leads for the engagements assessed, draft QA reports including the QA conclusions/ratings for the evaluations conducted. Ensure QA workpapers are completed promptly and submitted for review by Director/Senior Director along with draft reports.
  • Identify suitable actions to enhance the quality of work performed, involving file corrections and/or other measures to address root causes leading to QA findings, including learning and methodology impacts and any process modifications.
  • Ensure timely completion of QA evaluations to meet targets and escalate any impediments to work completion promptly.
• Oversee follow-up and verification of QA action plans:
  • As assigned, ensure timely follow-up for the completion of action plans agreed upon in QA reports. Review verification procedures conducted to ensure identified root causes and risks are addressed. Review compilation of summary statistics and analysis of such actions, including identification of delayed actions and trends.
• Assist in quarterly QA reporting:
  • As assigned, aid in compiling data/messages for the production of quarterly QA reports, including verification of the log of QA findings, analysis of findings, identification of key themes, trends, and overall root cause analysis.
• Support the development and maintenance of QAIP:
  • As required, conduct research to identify changes and upcoming developments in applicable standards, industry best practices, regulatory environment, and organizational advancements to support the identification and further development of the Global QAIP function. Assist in benchmarking initiatives to ensure best-in-class QA practices.
• Contribute to the development of QA work programs:
  • Based on insights from QA evaluations performed, changes to IIA Standards, IA Methodology, and insights from regulatory reviews and expectations, support the formulation of appropriate QA testing plans and procedures.

Improvement Program

• Identify opportunities for ongoing quality monitoring utilizing data points available in IA's audit management system and other applications and dashboards.
• Recommend enhancements to improve the effectiveness and efficiency of IA activities, including areas for improvement in methodology, learning, and process modifications (identified through insights gained from QA evaluations).
• Act as a trusted advisor to facilitate ideation, prioritization, and development of strategic initiatives.
• Based on insights from QA evaluations performed, identify opportunities for suitable audit engagements by the Shared Services Centre, contributing to IA's resourcing strategy and enhancing IA's operating model.

Qualifications for Success

• 7 to 10 years of general or specialized internal audit experience (e.g., IT, Risk, Credit risk, Compliance, AML, Financial services)
• Undergraduate degree in business/audit
• Professional audit designation (CIA/CISA/CPA)

• Quality Assurance experience in internal audit within financial institutions.
• Experience in IA methodology, learning, audit project, and people management.
• Experience in the validation of regulatory issues.

What We Offer

We thrive on the challenge to be our best, progressive thinking to keep growing, and collaboration to deliver trusted advice that helps our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference in our communities, and achieving mutual success.

• A comprehensive Total Rewards Program including bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Opportunities to engage in challenging work.
• Opportunities to take on progressively greater responsibilities.

Core Competencies

Audit Management, Critical Thinking, Decision Making, Detail-Oriented, Internal Auditing, IT Quality Assurance, Process Management, Quality Assurance (QA), Regulatory Reviews, Risk Assessments, Risk Management

Additional Information

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients, and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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