Director of Quality Assurance and Process Excellence

6 days ago

Halifax, Nova Scotia, Canada Company 1 - The Manufacturers Life Insurance Company Full time

About the Role

We are seeking a highly skilled and experienced Director of Quality Assurance and Process Excellence to join our team at Company 1 - The Manufacturers Life Insurance Company. As a key member of our organization, you will be responsible for developing and implementing a comprehensive quality assurance strategy that drives excellence across our Global Contact Centre.

Key Responsibilities

  • Develop and execute a quality assurance strategy that aligns with our business objectives and drives continuous improvement.
  • Lead and manage a team of quality assurance professionals to ensure the delivery of high-quality services.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Develop and maintain quality standards and metrics to measure performance.
  • Provide coaching and guidance to team members to ensure they have the skills and knowledge needed to succeed.
  • Stay up-to-date with industry trends and best practices in quality assurance and process excellence.

Requirements

  • 5+ years of experience in a leadership role, preferably in quality assurance or process excellence.
  • Proven track record of developing and implementing successful quality assurance strategies.
  • Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
  • Strong analytical and problem-solving skills, with the ability to identify and implement process improvements.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.

What We Offer

  • A competitive salary and benefits package.
  • A comprehensive training and development program to support your career growth.
  • A collaborative and dynamic work environment.
  • The opportunity to work with a leading insurance company and make a meaningful contribution to our success.

About Us

Company 1 - The Manufacturers Life Insurance Company is a leading international financial services group that helps people make their decisions easier and lives better. We operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.

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