Benefits Associate

2 weeks ago


London, Canada Selectpath Benefits & Financial Inc. Full time
Job Title: Benefits Associate

At Selectpath Benefits & Financial Inc., we are seeking a highly skilled Benefits Associate to join our team. As a key member of our organization, you will play a vital role in providing exceptional client service and support.

Key Responsibilities:
  • Client Support: Deliver outstanding customer service, ensuring client satisfaction and exceeding expectations.
  • Renewal Coordination: Plan, organize, and facilitate the preparation and completion of client renewals, collaborating with stakeholders to manage timelines and ensure accurate documentation.
  • Issue Resolution: Respond promptly and effectively to client inquiries, explain benefits options, and resolve any issues that may arise.
  • Pricing Negotiation: Assist in negotiating pricing with benefit carriers to secure the most favorable terms for clients.
  • Proposal Development: Help Advisors prepare for finalist meetings and assist in producing benefit plan options and proposals for prospective clients.
  • Client File Management: Manage large client files with attention to detail, ensuring accurate recording, secure storage, and easy accessibility for reference.
  • Benefit Plan Expertise: Provide accurate and thorough answers to client requests and questions, demonstrating a deep understanding of benefit plans and the ability to provide clear and helpful information.
  • Carrier Communication: Communicate with carriers through client issues, ensuring prompt and effective resolution and maintaining good relationships with carriers.
  • Client Experience: Ensure the client experience is delivered upon from start to finish of the client life cycle, coordinating various aspects of the client relationship, managing expectations, and providing consistent and high-quality service.
  • Training and Development: Assist in training Benefits Administrators, sharing knowledge and expertise to enhance the overall proficiency and performance of the team.
Requirements:
  • Education: University degree or an acceptable combination of education and progressively responsible work experience.
  • Experience: 5-10 years of benefits experience required.
  • Designations: Group Benefits Associate (GBA) designation, or willingness to obtain, and Certified Employee Benefit Specialist (CEBS) designation preferred, or willingness to obtain.
  • Skills: Advanced knowledge and application of MS suite of products (Outlook, Word, Excel, and PowerPoint), ability to take initiative, and a proactive approach to work.
  • Personal Qualities: Enthusiastic, respectful, high professional, and uncompromised confidentiality, ability to organize and prioritize in a fast-paced work environment, and bilingualism considered an asset.

Selectpath Benefits & Financial Inc. is committed to supporting diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply. We are committed to providing accommodation upon request for applicants and employees with disabilities. If you require accommodation, we will work with you to meet your needs.


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