Automation Support Specialist

1 month ago

Cambridge, Ontario, Canada ATS Automation Full time
Job Title: Automation Support Specialist

ATS Automation is seeking a highly skilled Automation Support Specialist to join our team. As a key member of our Global Services team, you will provide remote support to our customers, troubleshooting and resolving complex automation issues.

Responsibilities:
  • Remotely troubleshoot and resolve automation system issues, utilizing industry best practices and controls systems as a troubleshooting tool.
  • Document all troubleshooting steps, PCOF, and resolution or disposition for turnover to an SME.
  • Work independently and as part of a team to achieve high customer satisfaction through efficient call resolution.
  • Collaborate with ATS controls SMEs to make suggestions for improvements and/or upgrades.
  • Provide remote assistance to diagnose controls issues at customer sites, utilizing industry best practices and controls systems as a troubleshooting tool.
Requirements:
  • 10+ years' experience in automation.
  • Proficient with Microsoft Word, Outlook, & Excel.
  • Ability to do basic/intermediate programming in other programming languages.
  • DCS certification is a plus, but not required.
  • Good understanding of mechanical systems.
  • Must be proficient in reading mechanical and electrical schematics and other machine drawings while referencing the SPL and BOM.
  • Ability to read, speak, write, & understand English in a professional manner.
  • Strong customer service presence.
  • Excellent interpersonal & communication skills; Experience working with customers to resolve problems.
  • Willingness and ability to travel 15%.
Technical Responsibilities:
  • Provide remote assistance to diagnose controls issues at customer sites, utilizing industry best practices and controls systems as a troubleshooting tool.
  • In some cases, may connect remotely to the customer's controls system.
  • Communicate with ATS controls SMEs to make suggestions for improvements and/or upgrades.
  • Experience with 6 Axis and SCARA for Pick and Place, Sealing/Dispensing, etc.
  • Familiar with one or more of the following robots is extremely favorable - Fanuc, ABB, Nachi, KUKA, and/or Motoman.
  • Experience with KUKA SafeOperation, Fanuc DCS, ABB SafeMove.
  • Remotely assist customers with touching up motion and path to correct faults and customer complaints.
  • Ability to determine potential cycle time improvements related to robot motion and interface with PLC.
  • Expert with directing customers on using the teach pendant while troubleshooting and adjusting.
  • Complete understanding of Cartesian coordinate system as it relates to a robot's EOAT & Frames/Work Objects, and the ability to teach such frames.
  • Determine machine vision system operational status and qualify the function of the system using statistical and other industry standard verification and validation techniques.
  • Assists customers with making mechanical and software adjustments to visions system camera, lighting, positions, and operational parameters.
  • Work remotely with a divisional Vision SME as needed to troubleshoot and resolve customer issues.

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