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Automation Support Specialist

2 months ago

Cambridge, Ontario, Canada ATS Automation Full time
Job Title: Automation Support Specialist

ATS Automation is seeking a highly skilled Automation Support Specialist to join our team. As a key member of our Global Services team, you will provide technical support to our customers worldwide, troubleshooting and resolving complex automation issues.

Responsibilities:
  • Remotely troubleshoot and resolve controls system issues, utilizing industry best practices and technical expertise.
  • Document all troubleshooting steps, resolutions, and customer interactions.
  • Collaborate with internal teams and customers to resolve technical issues and improve overall customer satisfaction.
  • Develop and maintain knowledge base of operating and troubleshooting information for the Remote Operations team.
  • Stay up-to-date with industry trends and advancements in automation technology.
Requirements:
  • 10+ years of experience in automation, with a strong background in controls systems and technical troubleshooting.
  • Proficient in Microsoft Office and able to communicate effectively with customers and internal teams.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
  • Eligible to travel domestically and internationally, with a valid driver's license.
What We Offer:
  • A dynamic and supportive work environment, with opportunities for professional growth and development.
  • A competitive salary and benefits package, including health insurance and retirement plan.
  • The chance to work with a leading automation company, with a global presence and a commitment to innovation.