Client Care Coordinator

2 months ago


Aurora, Ontario, Canada CB Canada Full time

Job Summary:

CB Canada is seeking a highly skilled Client Care Coordinator to join our team in Aurora, ON. As a key member of our Sales team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Collaborate with the Customer Care Leader, Sales Team, and Production to ensure all orders, contracts, and sales documentation are accurate and complete.
  • Communicate with customers at each stage of their product order, from render approval to signed delivery, and after service care.
  • Monitor support calls from customers and update/escalate any issues to the Leadership Team.
  • Oversee post-sale activities and manage the process from order finalization to planning and production.
  • Ensure all data uploaded to the CRM system is accurate and up-to-date.
  • Verify that all orders are accurate, current, and in the proper stage of the pipeline.
  • Review job processes and practices to ensure continuous improvement to the company's products, services, quality, and efficiencies.

Requirements:

  • Post-secondary degree or diploma in Business Administration or a related field with a specialization in Sales or Marketing, or a combination of experience and education.
  • A minimum of 2 years of experience in a customer care, customer service, or inside sales role.
  • Working knowledge of Salesforce or other industry-leading CRM platforms.
  • Working knowledge of the full sales cycle (quotation to order finalization).
  • Bilingual in English and French (verbal and written) +$5K to the salary.

What We Offer:

  • $50-60K salary.
  • Full benefits.
  • RRSP match.
  • Vacation.
  • Full-time hours in the office.
  • Clean and safe work environment.
  • Great team.
  • Growth potential.


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