Client Care Coordinator
2 weeks ago
We are seeking a highly skilled Client Care Coordinator to join our team at CB Canada. As a key member of our Sales team, you will be responsible for ensuring seamless communication with our customers throughout the product order process.
Key Responsibilities:
- Collaborate with the Customer Care Leader, Sales Team, and Production to guarantee accurate and complete orders, contracts, and sales documentation.
- Communicate effectively with customers at each stage of their product order, from render approval to signed delivery, and after-service care.
- Monitor support calls from customers and escalate any issues to the Leadership Team.
- Oversee post-sale activities and manage the process from order finalization to planning and production.
- Ensure all data uploaded to the CRM system is accurate and up-to-date.
- Review job processes and practices to ensure continuous improvement to the company's products, services, quality, and efficiencies.
Requirements:
- Post-Secondary Degree or Diploma in Business Administration or a related field with a specialization in Sales or Marketing.
- A minimum of 2 years of experience in a customer care, customer service, or inside sales role.
- Working knowledge of Salesforce or other industry-leading CRM platforms.
- Working knowledge of the full sales cycle (quotation to order finalization).
CB Canada offers a competitive salary, full benefits, RRSP match, vacation, and a clean and safe work environment. If you are bilingual in English and French, you may be eligible for an additional $5,000.
Apply today to take the first step in your new career
Job ID: BEBE1_DE
Job Type: Full-time
Location: Aurora, ON
Industry: Plastics Manufacturing
Employment Type: Permanent
Work Hours: Monday to Friday, 8am-4pm
Salary: $50,000 - $60,000 per year
Benefits: Health, dental, and vision insurance
RRSP Match: Up to 3% of annual salary
Vacation: 2 weeks per year
Clean and Safe Work Environment: Yes
Great Team: Yes
Growth Potential: Yes
Language: English, French
Education: Post-Secondary Degree or Diploma
Experience: 2 years in customer care, customer service, or inside sales
CRM Platforms: Salesforce
Sales Cycle: Quotation to order finalization
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