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Operations Excellence Analyst

2 months ago

Toronto, Ontario, Canada AMEX Full time

About the Role

We are seeking an experienced Operations Excellence Analyst to join our International Operational Excellence team in Canada. As a key member of our team, you will play a critical role in supporting our Issuing and Acquiring businesses to ensure a strong first line of defense and meet our growth objectives.

Key Responsibilities

  • Manage risks related to third-party vendors in line with regulatory and company expectations
  • Partner with internal business teams and stakeholders to ensure policy and procedure expectations are met
  • Drive robust risk management through data and trend analysis, highlighting opportunities to reduce risk and enhance controls
  • Manage and maintain third-party documentation, ensuring a high quality of rigor in information capture and risk assessment on company outsourcing engagements
  • Schedule, execute, and document critical meeting minutes on stakeholder calibration calls
  • Prepare presentations and communicate status updates at all levels, including senior leadership
  • Support and maintain management information systems (MIS) and reporting
  • Partner with other 1st/2nd line of defense organizations and key members of the business, who are located across the globe, on process-wide initiatives
  • Support audit-related activities and control development, monitor risk levels, and produce timely reporting of risk escalations
  • Raise awareness and educate business and third-party risk and relationships managers on various requirements on company programs

Requirements

  • Experience working with audit, compliance, operational risk, information security, and/or control functions
  • Self-motivated, team player with ability to handle multiple work streams and ad-hoc tasks simultaneously
  • Strong collaboration skills and demonstrated ability to network globally
  • Strong presentation skills, particularly in the development of professional and thoughtful material
  • Demonstrated analytical skills, including the ability to think through all aspects of problems and generate possible courses of action
  • Strong communication skills combined with an ability to interact effectively with senior leaders and business partners
  • Strong analytical capabilities with attention to detail
  • Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change
  • Strong will-to-win and demonstrated personal excellence
  • Proficiency in Excel, PowerPoint

About American Express

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, color, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offenses, social condition, or origin, political beliefs, association, or activity, or other factors prohibited under applicable Human Rights legislation.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.